topic Re: Not receiving emails from a specific sender in Email

Not receiving emails from a specific sender

YanIL — Fri, 02 Jan 2026 17:29:31 GMT

I am currently not receiving emails from a specific sender, namely noreply@mail.tickets.fifa.com

These will come from an automated system so destination (my) email address will be correct. Somewhere these emails are getting blocked / lost. It’s not by my settings, filters etc. Seemingly blocked upstream somewhere but no idea why this would be the case just for my talktalk emails from this source.

I have had a similar issue with a couple of other automated senders previously and the issue seems to just go away, eventually.

Re: Not receiving emails from a specific sender

ferguson — Fri, 02 Jan 2026 17:45:40 GMT

If you are trying to buy something important then I would seriously suggest using a reliable email service, rather than one of TalkTalk’s.

Re: Not receiving emails from a specific sender

Thabile-TT — Mon, 05 Jan 2026 07:10:04 GMT

Hi @YanIL I'm sorry that you are experiencing this issue with your emails please allow me to look into this for you.

Re: Not receiving emails from a specific sender

Thabile-TT — Mon, 05 Jan 2026 07:19:15 GMT

@YanIL I acknowledge that you've indicated the email filtering is not due to your settings however automated emails can sometimes be misclassified by the email provider's filters. I recommend you add noreply@mail.tickets.fifa.com to your contacts or address book. This can help in preventing the emails from being filtered and also please review your email settings for any automatic filters or rules that might inadvertently block or redirect these emails.

Re: Not receiving emails from a specific sender

YanIL — Mon, 05 Jan 2026 10:27:52 GMT

Hi Thabile-TT, Thanks for replying.

i already added the address to contacts (done in talktalk webmail) was advised to do this by sender. It made no difference.

Also i have no rules or filters set up on incoming emails.

Re: Not receiving emails from a specific sender

Thabile-TT — Mon, 05 Jan 2026 10:35:26 GMT

Thank you for your confirmation. To provide you with the best assistance, we need to perform some checks on your account.

Re: Not receiving emails from a specific sender

Thabile-TT — Mon, 05 Jan 2026 10:47:37 GMT

I can see your email support has been migrated to EveryMail, so you will need to contact them for help with email issues from now on. You can find their details at: everymail.com/support

TalkTalk no longer support this service.

Re: Not receiving emails from a specific sender

YanIL — Mon, 05 Jan 2026 12:22:22 GMT

Thanks for confirming. I’ll try Everymail support. Regards

Re: Not receiving emails from a specific sender

Thabile-TT — Mon, 05 Jan 2026 12:24:21 GMT

You're very welcome! They should be able to assist you further at EveryMail.