topic Re: Unable to access Email on new phone in Email

Unable to access Email on new phone

soy14 — Wed, 14 Jan 2026 16:35:43 GMT

I have a new phone , i have found that i cannot acces talktalk emails on web , previous phone is fine new phone is Huawei y7 2019 , i managed to use emails as app only for one email unable to use the other talk talk email , i would like to access talk talk emails as on web by phone

Re: Unable to access Email on new phone

Mandisa-TT — Wed, 14 Jan 2026 16:38:35 GMT

Hi @soy14 I will look into this for you.

Re: Unable to access Email on new phone

Mandisa-TT — Wed, 14 Jan 2026 16:46:00 GMT

Hi @soy14

Thanks for getting in touch and I’m sorry to hear you’re having trouble accessing your TalkTalk emails on your new phone.

Check access using TalkTalk Webmail
Please try logging into Webmail using this link:
👉 https://www.talktalk.co.uk/mail
If you’re on a mobile device, the “Mail” option may be in the menu (three horizontal lines).
If you cannot log in here, let me know what error message you see and we’ll investigate further.

Re: Unable to access Email on new phone

soy14 — Wed, 14 Jan 2026 17:20:41 GMT

Hi mandisa

I have tried to access as you said , what happens is a blank sceen with a circle rotating, nothing else no messages etc, 3 bars not related to mail

Re: Unable to access Email on new phone

Gliwmaeden2 — Wed, 14 Jan 2026 17:45:12 GMT

@soy14, staff will have clocked off at 5pm. They will follow up after 7am [on here Monday to Friday].

Re: Unable to access Email on new phone

Philile-TT — Thu, 15 Jan 2026 07:01:51 GMT

@Gliwmaeden2 thank you for the support .

Re: Unable to access Email on new phone

Philile-TT — Thu, 15 Jan 2026 07:04:45 GMT

@soy14 what the name of the new phone?

Re: Unable to access Email on new phone

soy14 — Thu, 15 Jan 2026 09:04:20 GMT

The new phone is a Huawei Y7 2019 pro

Re: Unable to access Email on new phone

Philile-TT — Thu, 15 Jan 2026 09:07:36 GMT

You accessing through the browser?

Re: Unable to access Email on new phone

soy14 — Thu, 15 Jan 2026 09:27:35 GMT

yes through the browser my other phone also a Huawei different model has no problems with this

Re: Unable to access Email on new phone

Philile-TT — Thu, 15 Jan 2026 09:29:17 GMT

Okay please bear with me.

Re: Unable to access Email on new phone

Philile-TT — Thu, 15 Jan 2026 09:31:52 GMT

Please follow the steps provided here:

https://community.talktalk.co.uk/t5/Articles/Setting-up-email-on-an-Android-device/ta-p/2208395

Re: Unable to access Email on new phone

soy14 — Thu, 15 Jan 2026 09:38:33 GMT

I have followed that ans managed to access email through there but does not open via browser so i will have to use that instead,

thanks

Re: Unable to access Email on new phone

Philile-TT — Thu, 15 Jan 2026 09:39:44 GMT

@soy14 yes please use that if it is working when logging in like that.