topic Re: Can receive emails but cannot send - I received 'You are blocked sending mail' message in Email

Can receive emails but cannot send - I received 'You are blocked sending mail' message

Jeanne2 — Sat, 17 Jan 2026 12:47:49 GMT

This started 3 days ago. Tried online chat with TalkTalk. They didn't appear to know what to do and said they would escalate. That was 2 days ago.

I've tried webmail ( my usual way), Thunderbird, Firefox, Edge. Tried a different computer. Tried from a a neighbours computer.

Tried sending to myself, gmail, virgin. Same error.

No autoforwarding turned on. No other users logged in.

All i get is

<j*****.*****@talktalk.net>: Sender address rejected: You are blocked sending mail

Anyone on here able to assist please

Re: Can receive emails but cannot send - I received 'You are blocked sending mail' message

fr8ys — Sat, 17 Jan 2026 13:41:24 GMT

Have you ever received an email about subscribing to Everymail or when logging into webmail do you see a red banner?

Please see here for more details if so.
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned if you believe your emails require linking.

Staff or not back until Monday now to be able to help you.

Thank you.

Re: Can receive emails but cannot send - I received 'You are blocked sending mail' message

Jeanne2 — Sat, 17 Jan 2026 14:01:20 GMT

Hi,

No never had an email about EveryMail and there is no red banner

Re: Can receive emails but cannot send - I received 'You are blocked sending mail' message

fr8ys — Sat, 17 Jan 2026 14:03:51 GMT

Ok, thank you.

I'll leave for support staff to reply on Monday and have raised tis with the forum manager too as a potential trend as you are the 2nd person to have this issue in the last couple of days

Re: Can receive emails but cannot send - I received 'You are blocked sending mail' message

mandisa1-TT — Mon, 19 Jan 2026 07:10:24 GMT

Hi there @Jeanne2 I would love to assist you with your query. I will look into this for you. Please confirm if you are still blocked?