topic Re: Linking my Partners TalkTalk e-mail address with my Current Broadband Package in Email

Linking my Partners TalkTalk e-mail address with my Current Broadband Package

MoeSyszlak — Mon, 19 Jan 2026 19:27:54 GMT

Not sure if this is a tricky one or dead easy, but here we go.

Some time ago my partner had Talk Talk BB in her previous property, and had a talktalk.net e-mail address. This e-mail address was free when the BB connection was active, and she wanted to keep it active after the contract ended. She now pays £5 p/m to keep it going. This still active e-mail address is now maintained on the Everymail platform. (Or so I believe, but could easily be wrong about that).

We moved into a new property together, where the talktalk BB connection was put into my name. It's been going strong for the last 5 years, but I've never bothered to set up a talk talk e-mail address. What is involved in associating my partners old e-mail address, with my current BB account ? I believe I am entitled to up to 5 mailboxes on my account. At the moment I don't have any. I simply want to "move" the old e-mail address to be associated / linked to my current BB Connection. Is this possible and how is it done ?

(Hopefully this'll stop the £5 payment as it's now associated with a "live" account. Any and all advice appreciated.

Re: Linking my Partners TalkTalk e-mail address with my Current Broadband Package

fr8ys — Mon, 19 Jan 2026 19:38:09 GMT

Staff can look into this but how easy it will be with an active Everymail subscription I'm not sure.

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M194737
Please post back once you have actioned
Thank you.

Re: Linking my Partners TalkTalk e-mail address with my Current Broadband Package

Philile-TT — Tue, 20 Jan 2026 07:01:03 GMT

Hi there @MoeSyszlak We will look into this for you. @fr8ys thank you for the support.

Re: Linking my Partners TalkTalk e-mail address with my Current Broadband Package

Philile-TT — Tue, 20 Jan 2026 07:03:38 GMT

@MoeSyszlak I would have to ask the team if this is possible since the email is with EveryMail.

Re: Linking my Partners TalkTalk e-mail address with my Current Broadband Package

MoeSyszlak — Tue, 20 Jan 2026 12:26:23 GMT

Thank you. Appreciate it.

Re: Linking my Partners TalkTalk e-mail address with my Current Broadband Package

Philile-TT — Tue, 20 Jan 2026 13:08:44 GMT

You are welcome, I am just awaiting feedback.

Re: Linking my Partners TalkTalk e-mail address with my Current Broadband Package

Philile-TT — Thu, 22 Jan 2026 11:27:45 GMT

@MoeSyszlak thank you so much for your kind patience whilst I have been waiting for an update from the team. I am sorry to let you know that this will not be possible due to that your wife was already a mail plus customer when she was migrated.

Re: Linking my Partners TalkTalk e-mail address with my Current Broadband Package

MoeSyszlak — Thu, 22 Jan 2026 13:13:13 GMT

Thanks for looking into it.

Re: Linking my Partners TalkTalk e-mail address with my Current Broadband Package

Philile-TT — Thu, 22 Jan 2026 13:27:23 GMT

You're welcome.