topic Re: talktalk (550 - 550 5.7.1 Reject for policy reason) in Email

talktalk (550 - 550 5.7.1 Reject for policy reason)

Taylor7 — Sun, 01 Feb 2026 00:15:10 GMT

I am in the middle of trying to handle probate following the death of my Aunt.

The msg talktalk (550 - 550 5.7.1 Reject for policy reason) is coming up on emails I am trying to send and the messages instead of being sent are going into the spam folder. I have never experienced this problem before and it is causing much distress at a difficult time when I am needing to work my way through tasks.

Please could you sort out the issue.

Many thanks,

Re: talktalk (550 - 550 5.7.1 Reject for policy reason)

Gliwmaeden2 — Sun, 01 Feb 2026 08:26:14 GMT

@Taylor7 is your address currently associated with your ongoing Broadband service or is it a legacy address? If the latter, it needs to be sorted by staff when they get back on here after the weekend.

Otherwise, there does seem to have been an issue recently for some customers not being able to send and @fr8ys has reported this issue for attention.

Unfortunately there's no staff support on here at weekends, and nor will the 03451 720088 be open before Monday, but you could try live Chat.

There's a link to Chat and details of opening hours here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Let us know how you get on.

Re: talktalk (550 - 550 5.7.1 Reject for policy reason)

fr8ys — Sun, 01 Feb 2026 09:30:20 GMT

Please see here for more details if you have ever received an email about subscribing to Everymail

https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M194737

I suggest you update your profile as described anyway so staff can trace your account and email address

Please post back once updated.

Thank you.

Re: talktalk (550 - 550 5.7.1 Reject for policy reason)

Philile-TT — Mon, 02 Feb 2026 07:10:30 GMT

@Taylor7 I am sorry to hear that you are going through a difficult time. My deepest condolences goes out to you and your family. Please advise if you still require assistance, there are questions by @Gliwmaeden2 please answer. @fr8ys @Gliwmaeden2 thank you for the support.