topic Re: Extra £5 payment in Email

Extra £5 payment

Jo111 — Tue, 03 Feb 2026 10:19:10 GMT

Hi, confused why I'm being charged to keep and use my email address whilst I pay a monthly subscription to Talk Talk?

Is this correct ???

Re: Extra £5 payment

fr8ys — Tue, 03 Feb 2026 10:53:34 GMT

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M194737
Please post back once you have actioned if you believe your emails require linking.
Thank you.

Re: Extra £5 payment

siphosethu-TT — Tue, 03 Feb 2026 10:55:48 GMT

Hi there @Jo111, please confirm if you've received any comms regarding every mail?

Re: Extra £5 payment

Gliwmaeden2 — Tue, 03 Feb 2026 11:01:51 GMT

@Jo111, presumably you started paying Everymail the £5.00?

There has been an issue about this going on since the summer, so did you receive a notification (in error) to set up the subscription?

Wait to hear back from staff before unsubscribing.

The normal thing over recent months has been for staff to officially complete a webform for individuals affected, in order to relink legacy email addresses to current broadband services.

However customers had to alert staff.

Re: Extra £5 payment

siphosethu-TT — Tue, 03 Feb 2026 11:07:00 GMT

Thank you @Gliwmaeden2, all that @Jo111 has to do is get in touch with every mail to unsubscribe and get back to us.

Re: Extra £5 payment

fr8ys — Tue, 03 Feb 2026 11:19:21 GMT

@siphosethu-TT

If@Jo111 has a broadband account and not a mail plus one? Its not clear from the original post if they have Broadband or were pay for Mail Plus and being transferred to Everymail.

Or have you been able to trace their account without the customer seemingly completing their profile @siphosethu-TT

Re: Extra £5 payment

siphosethu-TT — Tue, 03 Feb 2026 11:59:45 GMT

I've just checked for the account and was able to locate a disconnected account. Not sure if there's another account, please do set up your profile.