topic Re: Tiscali not receiving from Roundcube Webmail in Email

Tiscali not receiving from Roundcube Webmail

GWEDWA — Tue, 10 Feb 2026 22:50:55 GMT

Hi Support Community

Messages sent from to *redacted to remove personal details* are not being delivered, and not in Junk Mail, even though Roundcube says "sent successfully" e.g a test message sent at 16:49 today.

The Roundcube Agent claims that all is OK at their end.

Regards

Gruff Edwards

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 07:18:05 GMT

Hi there @GWEDWA I'm sorry that you are experiencing an email issue can you please check in your spam folder because sometimes the emails end up on this folder?

Re: Tiscali not receiving from Roundcube Webmail

GWEDWA — Wed, 11 Feb 2026 07:58:46 GMT

Many thanks. See my post "not in Junk Mail"

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 08:02:58 GMT

Thank you for responding, we need to complete checks for you.

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 08:39:01 GMT

Can you access your home internet?

Re: Tiscali not receiving from Roundcube Webmail

GWEDWA — Wed, 11 Feb 2026 11:47:14 GMT

Yes

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 11:56:44 GMT

I need to know what device are you using when accessing your email?

Personal Computer

Laptop

Smartphone

Tablets

Gaming consoles

Re: Tiscali not receiving from Roundcube Webmail

GWEDWA — Wed, 11 Feb 2026 12:03:51 GMT

Personal Computer - Desktop

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 12:11:28 GMT

Thanks, I need to know the operating system on your PC?

Window or Mac OS

Re: Tiscali not receiving from Roundcube Webmail

GWEDWA — Wed, 11 Feb 2026 12:58:58 GMT

Windows

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 13:00:50 GMT

Can you tell me the version of the operating system on your devices used?

Windows 10 or Latest versions

Windows 8 or older versions

Re: Tiscali not receiving from Roundcube Webmail

GWEDWA — Wed, 11 Feb 2026 13:10:53 GMT

It's Windows 7. However please note that I do not see these messages from Roundcube even if I log in to TalkTalk Webmail.

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 13:12:43 GMT

Noted, could you please tell me the last part of your email address? This is the section after the @ symbol.

For example it might be talktalk.net or tiscali.co.uk.

Re: Tiscali not receiving from Roundcube Webmail

GWEDWA — Wed, 11 Feb 2026 14:27:01 GMT

tiscali.co.uk

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 14:28:18 GMT

Now can you please provide the part of your email address that is before the '@' symbol?

Re: Tiscali not receiving from Roundcube Webmail

GWEDWA — Wed, 11 Feb 2026 14:45:19 GMT

XXXXX

REMOVED FOR SECURITY REASONS

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 14:37:12 GMT

Just to confirm are you able to send emails?

Re: Tiscali not receiving from Roundcube Webmail

GWEDWA — Wed, 11 Feb 2026 14:41:55 GMT

yes

Re: Tiscali not receiving from Roundcube Webmail

Thabile-TT — Wed, 11 Feb 2026 14:42:53 GMT

Thanks for the reply. Are you having problems receiving emails from everyone, or just an individual or single domain name (e.g. @gmail.com)?

Re: Tiscali not receiving from Roundcube Webmail

Gliwmaeden2 — Wed, 11 Feb 2026 14:49:11 GMT

@Thabile-TT, please NEVER ask for the first part of an email address in the public thread, particularly after establishing the @ domain.

Any scammer can put the two together from reading the thread.

The first part should only ever be revealed to staff by PM or in the Private Notes section (part of Personal Information) in the customer's community forum profile details.