topic Re: Secondary email account issues in Email

Secondary email account issues

Vivj47 — Fri, 13 Feb 2026 11:44:49 GMT

My husband’s email account is showing the message

Password incorrect

enter the password for the IMAP account “talktalk “

I can’t get the password reset to work as it’s defaulting to my email account & not his.

Re: Secondary email account issues

mandisa1-TT — Fri, 13 Feb 2026 12:08:38 GMT

Hi there @Vivj47 I would love to assist with the query, please clear your browser history, then try again.
However enter your husbands TalkTalk email address and follow the reset steps.

or
Logout completely and clear cookies and cache or use a different browser, then try resetting the password again

Re: Secondary email account issues

fr8ys — Fri, 13 Feb 2026 12:51:40 GMT

Are you using mailbox manager?

This should show both emails addresses irrespective if which you log in on, providing they are associated with your broadband.

Link here.

https://apps.talktalk.co.uk/myaccount/#/login

Re: Secondary email account issues

siphosethu-TT — Fri, 13 Feb 2026 12:55:55 GMT

Hi there @Vivj47, please also try the steps provided by @fr8ys as they are correct. Thank you very much for the help @fr8ys.