topic Re: Emails going into recipients junk in Email

Emails going into recipients junk

Jenny451 — Wed, 26 Nov 2025 22:35:40 GMT

Why are my emails going into recipients junk?

Re: Emails going into recipients junk

amahle-TT — Thu, 27 Nov 2025 06:57:29 GMT

Hi there @Jenny451, please confirm if you are using webmail, thanks.

Re: Emails going into recipients junk

Jenny451 — Thu, 27 Nov 2025 07:09:31 GMT

Yes i am

Re: Emails going into recipients junk

amahle-TT — Thu, 27 Nov 2025 07:12:31 GMT

Thank you for confirming, have you tried clearing your browsers cache?

Re: Emails going into recipients junk

Jenny451 — Thu, 27 Nov 2025 07:26:29 GMT

Yes

Re: Emails going into recipients junk

amahle-TT — Thu, 27 Nov 2025 07:29:28 GMT

Please refer to this link, try to set up your filter rules and let us know how it goes, thanks Using TalkTalk Webmail

Re: Emails going into recipients junk

Billx — Thu, 27 Nov 2025 11:09:32 GMT

Hi, @amahle-TT

I think @Jenny451 is saying, that her own emails, when reaching the recipient, are put into the recipient's Spam folder, rather than the recipient's Inbox folder.

Because all email providers have different rules regarding Spam emails, there is not much that @Jenny451 can do from here.

Possibly the recipient of @Jenny451 's emails can set up some filter rules.

Re: Emails going into recipients junk

Mandisa-TT — Thu, 27 Nov 2025 11:15:11 GMT

Thank you @Billx

@Jenny451 Thank you for reaching out. If your emails are going into recipients’ junk or spam folders, it’s usually due to how email providers filter messages rather than an issue with your TalkTalk account.

You could ask your recipients to add your email address to their safe sender list.

Re: Emails going into recipients junk

Billx — Thu, 27 Nov 2025 11:25:24 GMT

Thanks for the like, @Mandisa-TT . At TalkTalk, it is called the 'Allowlist'. Maybe at other email providers, it's called 'safe sender list'.

Re: Emails going into recipients junk

Mandisa-TT — Thu, 27 Nov 2025 11:26:26 GMT

Noted

Re: Emails going into recipients junk

Jenny451 — Thu, 27 Nov 2025 11:45:59 GMT

Yes it is the RECIPIENT’S emails going into junk.
I have friends also with TalkTalk having same problem. It is mainly with Gmail and Hotmail. Please sort.

Re: Emails going into recipients junk

Jenny451 — Thu, 27 Nov 2025 11:47:46 GMT

But only recently been happening. SO. Annoying!

Re: Emails going into recipients junk

Mandisa-TT — Thu, 27 Nov 2025 11:52:12 GMT

I understand @Jenny451 Our Email Team are looking into why emails are being misclassified as junk, particularly for Gmail and Hotmail users. The issue was escalated, and we have not received any feedback yet.

Re: Emails going into recipients junk

Jenny451 — Fri, 28 Nov 2025 09:49:06 GMT

Thank you for this but can you chase up as if not fixed I will have to leave TalkTalk.

Re: Emails going into recipients junk

Thabile-TT — Fri, 28 Nov 2025 10:11:33 GMT

I understand the inconvenience and an update will be provided as soon it is available. Thank you.

Re: Emails going into recipients junk

Jenny451 — Fri, 13 Feb 2026 21:06:57 GMT

It is now2 months later. Will there be a resolution soon?

Re: Emails going into recipients junk

nambuso-TT — Mon, 16 Feb 2026 07:02:31 GMT

Hi there @Jenny451 I am very sorry to hear this. Please allow me to look into this for you.

Re: Emails going into recipients junk

nambuso-TT — Mon, 16 Feb 2026 08:23:37 GMT

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet. Thanks