topic Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES in Email

TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

PAJ333 — Sun, 22 Feb 2026 03:53:09 GMT

My tiscali.co.uk inbox is not receiving emails sent from other tiscali.co.uk email addresses. This is happening on webmail, Windows & Android mail receipients. Not altered any settings. Is this a platform wide problem ?

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

PAJ333 — Sun, 22 Feb 2026 06:02:42 GMT

On double checking in webmail the tiscali.co.uk emails are going into spam folder rather than inbox ?

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

Gliwmaeden2 — Sun, 22 Feb 2026 08:27:45 GMT

@PAJ333, staff will not be back before Monday.

Is this one of the email addresses that was associated with your son's Talktalk broadband account (in a thread last year) but this email is in your name?

There are phases when all domains seem to send certain senders to Spam - sometimes oversensitive algorithms.

You can try marking each email as NOT Spam/ remove from Spam, to see if it helps retrain the filters.

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

PAJ333 — Sun, 22 Feb 2026 11:02:19 GMT

Thanks Gliwmaeden2 for your message. Is there a way to amend the spam filter so all emails go into the inbox

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

Gliwmaeden2 — Sun, 22 Feb 2026 13:14:17 GMT

Better not to, as it's safer that filters are functioning. Just check in the Spam folder more often.

As I say, all servers get it wrong some of the time.

No matter how often I approve Waitrose etc, which is clearly addressed to me specifically, Gmail defaults to Spam for that....

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

PAJ333 — Sun, 22 Feb 2026 15:24:47 GMT

Thanks for tip

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

Billx — Sun, 22 Feb 2026 16:48:47 GMT

@Gliwmaeden2

You said:

"No matter how often I approve Waitrose etc, which is clearly addressed to me specifically, Gmail defaults to Spam for that..."

Did you just do 'Not Spam' or the following?

Log into Google Mail email address --> click the Cog --> click 'See all settings'

--> click on the icon on the far right of the search bar

--> enter the email address of the email wrongly going to the spam folder --> click 'Create filter'
--> tick ON 'Never send it to Spam' --> click 'Create filter'

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

ferguson — Sun, 22 Feb 2026 16:53:47 GMT

Not sure what Gmail has to do with Tiscali, guys?

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

Billx — Sun, 22 Feb 2026 17:02:56 GMT

Hi, @ferguson

It was the way to ensure that Gliwmaeden2's emails from Waitrose etc , are forced into the Inbox folder, rather than going into the Spam folder'

It can be done in a similar way within TalkTalk webnail., if the OP has the same problem.

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

ferguson — Sun, 22 Feb 2026 17:10:12 GMT

OK, still don't get it? Unless we are talking about redirecting emails from one provider to another which maybe will raise other issues. I am not proselytising for Gmail here, but I have I used it exclusively for years with no issues whatsoever.

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

Billx — Sun, 22 Feb 2026 17:45:12 GMT

Gliwmaeden2 normally uses a Gmail account, and was talking about emails from Waitrose going to her Spam folder.

She obviously would want them in her Inbox folder.

There is no redirection involved.

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

ferguson — Sun, 22 Feb 2026 17:36:56 GMT

OK, I was thinking about the original poster's topic rather than others.

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

Billx — Sun, 22 Feb 2026 18:19:21 GMT

@PAJ333

You haven't said how many incoming tiscali.co.uk email addresses are behaving like that, and going to your Spam folder.

If it's only a couple or so, you can do the following for each of them:

TalkTalk webmail --> Cog --> All Settings --> Mail --> Access Lists --> Allowlist

--> click 'Add new address' --> in the text box, enter the email address --> click 'Add'

This will force those email addresses into your Inbox folder.

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

PAJ333 — Sun, 22 Feb 2026 21:31:16 GMT

Its only a few so followed your advice. Thanks for that Billx

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

Billx — Sun, 22 Feb 2026 21:32:41 GMT

OK, @PAJ333

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

Heatherjacko — Mon, 23 Feb 2026 21:30:52 GMT

Mine too plus others from

Quidco both saying it’s an issue with the other

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

Gliwmaeden2 — Mon, 23 Feb 2026 22:29:58 GMT

@Heatherjacko, it really does cause confusion if you post "me too" on other people's threads.

For all issues affecting yourself, please return to the appropriate message board [see "help with your service" in the forum menu] and click on start a topic to begin your own thread.

Staff only respond to the original poster of the topic and it can muddle the thread if you hop onto the other customer's support issue.

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

siphosethu-TT — Tue, 24 Feb 2026 07:03:48 GMT

Hi there @PAJ333, will need to run checks on that. Is this happening with all domains or a specific domain?

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

PAJ333 — Tue, 24 Feb 2026 07:58:32 GMT

Thanks. Its mainly tiscali.co.uk emails from friends and family. Followed Billx advice and added to access list.

Re: TISCALI.CO.UK EMAILS NOT RECEIVED FROM OTHER TISCALI.CO.UK EMAIL ADDRESSES

siphosethu-TT — Tue, 24 Feb 2026 08:09:50 GMT

That's wonderful, I say we monitor and see if the issue persists. I'll be here if anything happens so we can run diagnostics if needed.