topic Re: Can’t receive email from Quidco in Email

Can’t receive email from Quidco

Heatherjacko — Mon, 23 Feb 2026 21:17:37 GMT

Had issues receiving forgotten password email from

Quidco for last 10days, Quidco finally said it’s an issue with my email. Was onto support for an hour with no resolution. I have no other way of logging into my account without changing the password and I’m getting extremely frustrated- talktalk saying it’s Quidco’s issue their end!!

hoping someone on her can advise

Re: Can’t receive email from Quidco

Philile-TT — Tue, 24 Feb 2026 07:03:51 GMT

@Heatherjacko are you using webmail or mail client?

Re: Can’t receive email from Quidco

Heatherjacko — Tue, 24 Feb 2026 07:06:28 GMT

I’m using the app on my iPhone and tried in browser and also on my laptop using Chrome (sorry if that doesn’t answer your question, I’m not a very ‘techy’ person! )

Re: Can’t receive email from Quidco

Philile-TT — Tue, 24 Feb 2026 07:08:27 GMT

@Heatherjacko could you please respond on the other thread, I will close this one as duplicated.

Re: Can’t receive email from Quidco

Gliwmaeden2 — Tue, 24 Feb 2026 08:34:09 GMT

@Philile-TT, I cannot see any other thread on this topic that @Heatherjacko has begun.

Their other posts were on the threads started by other customers.

Would it not be more appropriate to continue with this thread?

Re: Can’t receive email from Quidco

mandisa1-TT — Tue, 24 Feb 2026 08:37:45 GMT

@Gliwmaeden2 Sure will do so.

Hi there @Heatherjacko Just to confirm are you receiving Emails from other people?

Re: Can’t receive email from Quidco

fr8ys — Tue, 24 Feb 2026 08:40:21 GMT

@Philile-TT

The customer was responding to a thread owned by anoth customer and was asked to start their own thread for help.

This is that thread so I don't believe it should be closed.

@Heatherjacko

Webmail is via TalkTalk 's webpage and not via an app. It is accessed via your browser. Is this what you mean when logging in using chrome?

You can access it here.

When logging in here can you see any quidco mails in your inbox or in spam / junk folders?

Re: Can’t receive email from Quidco

mandisa1-TT — Tue, 24 Feb 2026 08:43:18 GMT

Thank you for the support @fr8ys We will resume the thread.

Re: Can’t receive email from Quidco

Heatherjacko — Tue, 24 Feb 2026 08:43:52 GMT

Yes, my usual is via Apple mail but since I’ve been having the issues I’ve also tried via webpage & Chrome, to see if the issue was with my Apple mail

Re: Can’t receive email from Quidco

mandisa1-TT — Tue, 24 Feb 2026 08:46:05 GMT

Just to confirm are you receiving Emails from other people?

Re: Can’t receive email from Quidco

Heatherjacko — Tue, 24 Feb 2026 08:46:36 GMT

No there are def no Quidco emails in spam, junk bin etc etc I’ve checked hence reason for logging in using webmail and Chrome.

Re: Can’t receive email from Quidco

mandisa1-TT — Tue, 24 Feb 2026 08:55:13 GMT

Please login to webmail, then check on block senders and filters.

Re: Can’t receive email from Quidco

Heatherjacko — Tue, 24 Feb 2026 08:59:53 GMT

I was asked to do this last night with one of your support staff and it didn’t work. Please can you advise what I need to check re filters as def no blocked senders. I’ve also added Quidco to my address book but that didn’t work

Re: Can’t receive email from Quidco

siphosethu-TT — Tue, 24 Feb 2026 09:07:42 GMT

Thank you for informing me about that, I just need to be certain no email are showing in your spam folder when using webmail, correct?

Re: Can’t receive email from Quidco

siphosethu-TT — Tue, 24 Feb 2026 09:15:25 GMT

If they did appear we could whitelist the emails and perhaps you could set up a filter rule, so emails are redirected to your iCloud emails address in case you don't want the inconvenience of constantly going into webmail for important emails. We don't offer that much support on third party apps/programs, I'll focus mainly on webmail so we can run diagnostics if required okay.

Re: Can’t receive email from Quidco

Heatherjacko — Tue, 24 Feb 2026 09:21:11 GMT

No emails in spam

Re: Can’t receive email from Quidco

siphosethu-TT — Tue, 24 Feb 2026 09:41:55 GMT

Thank you.

Re: Can’t receive email from Quidco

siphosethu-TT — Tue, 24 Feb 2026 09:47:39 GMT

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: Can’t receive email from Quidco

Heatherjacko — Tue, 24 Feb 2026 10:16:23 GMT

My internet is fine I’m just not receiving the email to reset my password from Quidco. Did try to request the reset email again and did not receive it

Re: Can’t receive email from Quidco

siphosethu-TT — Tue, 24 Feb 2026 10:25:25 GMT

Thanks, I need to know what device are you using when accessing your email?