topic Error mssage in Email

Error mssage

She1987 — Wed, 04 Mar 2026 10:15:57 GMT

For the last couple of weeks I keep getting the following message -

"Error

An error occurred inside the server which prevented it from fulfilling the request" and sometimes when I'm in the middle of writing an e-mail I get the message which them won't allow me to finish it. I have to save it as a draft, reopen it and continue. It's driving me mad. Please help.

Re: Error mssage

Mandisa-TT — Wed, 04 Mar 2026 10:20:26 GMT

Hi @She1987 I will look into your thread and assist you.

Re: Error mssage

Mandisa-TT — Wed, 04 Mar 2026 10:37:29 GMT

Hi there,
Thanks for getting in touch, and I’m really sorry to hear you’ve been dealing with this — I know how frustrating it can be to be interrupted while writing an email.

Please confirm if you are using webmail to access your emails or a 3rd party?

Re: Error mssage

She1987 — Wed, 04 Mar 2026 12:12:37 GMT

Hi Mandisa,

I am using Webmail

Thanks,

Sheila

Re: Error mssage

Mandisa-TT — Wed, 04 Mar 2026 12:13:58 GMT

Clear your browser cache and cookies

Old cached data can cause Webmail to misbehave.
Please clear your browser’s cache/cookies, then close and reopen the browser before trying again.

Re: Error mssage

She1987 — Wed, 04 Mar 2026 12:24:18 GMT

Ok I'll try that and get back to you if the problem persists

Thanks.

Re: Error mssage

Mandisa-TT — Wed, 04 Mar 2026 12:25:39 GMT

Perfect! Let us know and we will be able to look further into your query.

Re: Error mssage

She1987 — Wed, 04 Mar 2026 13:47:02 GMT

Hi I emptied the cookies and history and have switched the laptop off for a while. Just gone back to e-mail and first I got "An error occurred inside the server which prevented it from fulfilling the request. (LGI-0003)" when logging on so had to sign out and retry. I was able to log on the second time but again, whilst replying to an e-mail I got the previous error and the e-mail went into draft so basically the problem's still not solved.

Re: Error mssage

nambuso-TT — Wed, 04 Mar 2026 13:49:51 GMT

Thanks for letting us know. Please try to use a different browser and confirm if the issue is still happening.

Re: Error mssage

She1987 — Wed, 04 Mar 2026 15:14:08 GMT

Sorry but I'm not technologically minded at all and have no idea if I have a different browser, or how to find out. Sorry.

Re: Error mssage

nambuso-TT — Wed, 04 Mar 2026 15:23:38 GMT

A web browser, often abbreviated as browser, is an application for accessing websites. It is a program that retrieves and displays information from the World Wide Web including web page, images, videos and other multimedia content.

Examples of browsers include, Google Chrome, Microsoft edge, Safari, Mozilla Firefox

Re: Error mssage

She1987 — Wed, 04 Mar 2026 15:26:56 GMT

I have Google but don't think I can use it for my e-mails?

Re: Error mssage

nambuso-TT — Wed, 04 Mar 2026 15:27:44 GMT

Which one are you currently using.

Re: Error mssage

She1987 — Wed, 04 Mar 2026 15:49:52 GMT

I use Google to search the internet and Talk Talk webmail to open my e-mails

Re: Error mssage

nambuso-TT — Wed, 04 Mar 2026 16:03:33 GMT

Thanks. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: Error mssage

She1987 — Wed, 04 Mar 2026 16:34:10 GMT

I have looked for something on the internet and it is working, but it always was. I then logged on to my e-mails and both received and sent a message succesfully, but the error didn't happen every time so I'll get back to you if it still does it. Do you think you may have found the problem and fixed it?

Re: Error mssage

nambuso-TT — Wed, 04 Mar 2026 16:36:11 GMT

I was going to run health checks to see determine the cause of the issue. I am glad that you were able send a message successfully. I will pause your case on my end. If the issue happens again please do not hesitate to contact us and we will look into this for you. Thanks