topic Re: Tinyworld world emails not sending again in Email

Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 10:14:44 GMT

When sending emails from my Tinyworld account they come back saying 550 5.7.1 Reject for policy reason, This has happened many times befor.

Re: Tinyworld world emails not sending again

nambuso-TT — Wed, 04 Mar 2026 10:24:54 GMT

Hi there @DaveBeryl. I am very sorry to hear this. Just to confirm how are you accessing your emails?

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 10:37:29 GMT

I use outlook classic to send and receive

I am able to receive emails but when sending they come back saying 550 5.7.1 Reject for policy reason.

This has happened many times befor and was ind that it was a problem in your server

Re: Tinyworld world emails not sending again

nambuso-TT — Wed, 04 Mar 2026 10:49:01 GMT

I'm sorry for that. We did have issues with tinyworld emails previously. Please confirm if the issue is happening to all the emails you are sending out or its a specific email.

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 10:57:58 GMT

This is happening to all emails i am trying to send out

This is the same issue as previous when this happened

Re: Tinyworld world emails not sending again

Thabile-TT — Wed, 04 Mar 2026 11:01:29 GMT

Hi there @DaveBeryl thanks for confirming this. We will need to run some diagnostic checks with you.

Re: Tinyworld world emails not sending again

Thabile-TT — Wed, 04 Mar 2026 11:31:04 GMT

Please confirm if you are able to access internet.

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 11:45:33 GMT

Will i need to be at home when you run your diagnostic tests as I will be out between 1200 to 1400hrs

I have tried to send email from my Tinyworld Web Mail but it comes back saying 550 5.7.1 Reject for policy reason.

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 11:47:59 GMT

Yes I can access the internet

Re: Tinyworld world emails not sending again

Thabile-TT — Wed, 04 Mar 2026 11:49:32 GMT

I need to know what device are you using when accessing your email?

Personal Computer

Laptop

Smartphone

Tablets or

Gaming consoles

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 11:50:51 GMT

Personal Computer

Re: Tinyworld world emails not sending again

Thabile-TT — Wed, 04 Mar 2026 11:53:09 GMT

I need to know the operating system on your PC?

Windows or

Mac OS

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 11:54:53 GMT

Windows

Re: Tinyworld world emails not sending again

Thabile-TT — Wed, 04 Mar 2026 11:56:03 GMT

Can you tell me the version of the operating system on your devices used?

Windows 10 or Latest versions

Windows 8 or older versions

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 11:56:51 GMT

Windows 11

Re: Tinyworld world emails not sending again

Thabile-TT — Wed, 04 Mar 2026 11:58:42 GMT

Could you please tell me the last part of your email address? This is the section after the @ symbol.

For example it might be talktalk.net or tiscali.co.uk

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 11:59:45 GMT

Tinyworld.co.uk

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 13:45:40 GMT

I am now back home and able to continue with problem, sending emails from my Tinyworld email account but it comes back saying 550 5.7.1 Reject for policy reason.

Re: Tinyworld world emails not sending again

Thabile-TT — Wed, 04 Mar 2026 13:47:49 GMT

Thanks for getting back to us. Please check I sent you a private message requesting some account specific information.

Re: Tinyworld world emails not sending again

DaveBeryl — Wed, 04 Mar 2026 14:14:19 GMT

I also have a Tiscali email account which i use on Web Mail which is working for send and receive.

The problem is with my Tinyworld account I can receive emails but when sending emails from my Tinyworld email account but it comes back saying 550 5.7.1 Reject for policy reason.

This has happened many times befor and the problem was in one of your servers ( this is the first time it has happened this year )