topic Re: talktalk are useless in Email

talktalk are useless

birty1 — Fri, 06 Mar 2026 09:44:01 GMT

You are impossible to contact when there is an issue, you have the worst BOTs going with their limited responses! You re-route me to UW, who say it is an issue at TalkTalk and so the circle starts again! How do you stay in business?

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 09:45:54 GMT

Hi there @birty1 We sincerely apologize for any inconvenience caused to you. You need to stay on the line and the Bot will put you through to an agent.

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 09:47:07 GMT

Can you please elaborate on the issue you are having, we might be able to assist you on this platform.

Re: talktalk are useless

birty1 — Fri, 06 Mar 2026 09:48:49 GMT

Hi, I can log in to the account but NO emails are coming though for over 48hrs

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 09:49:30 GMT

Are you using webmail?

Re: talktalk are useless

birty1 — Fri, 06 Mar 2026 09:52:36 GMT

yes

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 09:58:05 GMT

Thank you for confirming that, looking into your account it has been disconnected on our end as it was migrated over to Utility warehouse on 11/12/2025.

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 10:01:03 GMT

Please check if you received any communication advising you to subscribe to Everymail.

Re: talktalk are useless

birty1 — Fri, 06 Mar 2026 10:01:48 GMT

Yes the account was, UW say talktalk is still responsible for the email side? I have just come off the phone with then

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 10:03:41 GMT

Please check if you received any communication advising you to subscribe to Everymail.

Re: talktalk are useless

birty1 — Fri, 06 Mar 2026 10:05:06 GMT

no communication advising me to subscribe to Everymail.

Re: talktalk are useless

birty1 — Fri, 06 Mar 2026 10:14:09 GMT

This is a joke, the BOT doesn't recognize the mobile number on the account OR the landline taken from my account page, it asks for the postcode and name, it repeats it back and drops the call ...useless absolutley useless

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 10:20:40 GMT

Kindly bear with me, I am trying to have this escalated this for you. Please confirm your mobile number?

Re: talktalk are useless

birty1 — Fri, 06 Mar 2026 10:35:09 GMT

XXXXXXX

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 10:27:21 GMT

Thank you. We will now pass this to a case manager who will complete further diagnostics to assist with your issue, and we will contact you on your preferred number in the next 3 working days (not including Saturday and Sunday).

Re: talktalk are useless

Gliwmaeden2 — Fri, 06 Mar 2026 10:33:14 GMT

@mandisa1-TT / @birty1

The mobile number should not have been displayed in the public thread: only sent by PM to staff or saved in Private Notes in the profile area.

I have removed it from public display.

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 10:35:21 GMT

Thank you for picking that up @Gliwmaeden2 I have edited it after capturing.

Re: talktalk are useless

Gliwmaeden2 — Fri, 06 Mar 2026 10:36:22 GMT

I have completely removed it again - should never have any of it displayed at all.

Re: talktalk are useless

mandisa1-TT — Fri, 06 Mar 2026 10:38:24 GMT

It was an error on my end, for not informing the customer to send it privately.

Re: talktalk are useless

birty1 — Sat, 07 Mar 2026 12:00:22 GMT

...and still no emails being received, great customer service!!!