topic Re: Sending Mail in Email

Sending Mail

LizandBarry — Mon, 09 Mar 2026 14:58:53 GMT

I am unable to send emails from my laptop or smartphone.I keep getting code: 554-554 5.7.1 "address rejected. You are blocked sending mail" Can you please help?

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 15:00:30 GMT

Hi there @LizandBarry I would love to assist you with your query, just to confirm are you accessing your emails via Webmail or third-party App?

Re: Sending Mail

LizandBarry — Mon, 09 Mar 2026 15:05:03 GMT

I have tried through webmail and also on my smartphone.

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 15:11:46 GMT

Are you able to send emails on other devices?

Re: Sending Mail

LizandBarry — Mon, 09 Mar 2026 15:15:07 GMT

I just use my laptop and smartphone and neither are allowing me to send emails. I keep getting the message that I'm blocked from sending emails.

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 15:20:39 GMT

We will need to run diagnostic checks. Will this be okay with you?

Re: Sending Mail

LizandBarry — Mon, 09 Mar 2026 15:25:33 GMT

Yes Please run a diagnostic test

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 15:31:02 GMT

Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 15:35:12 GMT

Please also confirm if your email settings are as follow: Email settings to access TalkTalk emails

Re: Sending Mail

LizandBarry — Mon, 09 Mar 2026 15:48:53 GMT

Sorry for the delay in replying. I only can see your reply on my phone and not my laptop ! There seems to a delay. I am able to access the internet.

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 16:04:15 GMT

That is okay, thank you. I am unable to send emails from my laptop or smartphone. I keep getting code: 554-554 5.7.1 "address rejected. You are blocked sending mail" Can you please help?

Re: Sending Mail

LizandBarry — Mon, 09 Mar 2026 16:09:35 GMT

All my settings appear ok.

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 16:12:19 GMT

Great. You stated you are unable to send on both laptop and smartphone, which device would you like for us to use for troubleshooting?

Re: Sending Mail

LizandBarry — Mon, 09 Mar 2026 16:13:34 GMT

laptop please

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 16:15:47 GMT

Thank you, I need to know the operating system on your Laptop?
Windows?
Mac OS?

Re: Sending Mail

LizandBarry — Mon, 09 Mar 2026 16:17:54 GMT

Windows 11

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 16:20:57 GMT

Thank you so much for confirming the version of the operating system for me, I have sent you a private message as I require some personal information please.

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 16:30:12 GMT

Thank you so much @LizandBarry. Just to confirm you are able to receive emails and the issue is sending them?

Re: Sending Mail

LizandBarry — Mon, 09 Mar 2026 16:31:42 GMT

Yes, I can receive emails ok but cannot send them.

Re: Sending Mail

mandisa1-TT — Mon, 09 Mar 2026 16:36:06 GMT

Thank you.
Please let me know how are you accessing your email service. Are you using the TalkTalk webmail ( https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

How are you accessing your email?

TalkTalk Webmail / Through the TalkTalk websiteApp?
or Program on your device?
Both (TalkTalk Webmail and Apps or Program)?