topic Re: Hacked email account in Email

Hacked email account

LizandBarry — Mon, 09 Mar 2026 18:00:45 GMT

What do I do if someone is using my email and changing it?

Re: Hacked email account

fr8ys — Mon, 09 Mar 2026 18:43:37 GMT

What do you mean by changing it? Changing the password?

Have you tried logging into mail manager and changing your password?

https://apps.talktalk.co.uk/myaccount/#/login

Do you have more than one email address? If so and one still works use that to log in and change then password of the affected one.

Failing that, You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.

Please, also add your affected email address to the private notes field so staff can look into.

Please post back when done.

Thank you

Re: Hacked email account

Gliwmaeden2 — Mon, 09 Mar 2026 21:29:44 GMT

@LizandBarry, this may be linked to your ongoing problem with sending emails:

https://community.talktalk.co.uk/t5/Email/Sending-Mail/td-p/3146343/page/2#M199480

However, as you are able to receive emails, it's less likely to be a hack.

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 07:04:55 GMT

@fr8ys @Gliwmaeden2 thank you for your support.

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 07:07:33 GMT

@LizandBarry Please change your current password. Are you restricted from accessing your email?

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 07:35:07 GMT

Please change your current password. Are you restricted from accessing your email?

Re: Hacked email account

LizandBarry — Tue, 10 Mar 2026 07:39:00 GMT

I have just changed the password 10 minutes ago in the email manager.

Re: Hacked email account

LizandBarry — Tue, 10 Mar 2026 07:42:55 GMT

I also was locked out of retrieving any emails too. Just before I was locked our I got an email saying my email had been changed.

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 07:43:55 GMT

Please also check the auto-forward.

Re: Hacked email account

LizandBarry — Tue, 10 Mar 2026 07:44:42 GMT

I can now get into my emails but am concerned what has been compromised.

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 07:46:59 GMT

@LizandBarry please see the below information on the link about compromised email.

Compromised or spoofed accounts | Knowledge

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 07:55:45 GMT

Verify that all the email addresses within their account are legitimate:

Sometimes compromised accounts can be linked together and so you should always check they recognize all the email addresses associated to their account.
(This can be done by selecting – Settings – Accounts within webmail)

Remove any filters and auto forwards:

Hackers often apply these as a method to keep receiving your email without needing access to login to your account.

Verify all email filter rules and if there are any you didn’t create, delete them.
(This can be done by selecting – Settings COG OR Burger menu -- All Settings... Filter rules (Left Column))

Check for any auto forwards that have been setup. If you did not create them ensure you reset the auto forward option.
(This can be done by selecting – Settings COG OR Burger menu -- Settings -- Mail (Left Column) -- Click the Auto forward button, reset button to remove)

Check who is currently signed into their email account:

Verify the devices that are currently signed into their account and if there's any they don't recognise them, then hit the Sign out from all clients button.
(This can be done by selecting – Settings COG OR Burger menu -- All Settings... Security -- Active clients - 'Sign out from all clients' button)

Verify their reset details:

Check both your mobile phone number and alternative email address 'Reset details' are correct.
(This can be done by selecting – Click on the initials of your account (Top Right) -- navigate to 'Update your reset details' option)

Reset any accounts linked to their email account:

As a final pre-caution we also recommend resetting any account linked to their email account. This will prevent hackers who may have already performed a password reset from being allowed to continue to access their other online accounts.

Re: Hacked email account

LizandBarry — Tue, 10 Mar 2026 07:57:16 GMT

Thankyou. Can I auto forward if I set up a new email addresses.

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 08:05:37 GMT

Yes.

Re: Hacked email account

LizandBarry — Tue, 10 Mar 2026 08:15:08 GMT

Thankyou. I'm going to try that.

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 08:17:13 GMT

please advise once done.

Re: Hacked email account

LizandBarry — Tue, 10 Mar 2026 10:11:57 GMT

Hi, I have set up a new email account and changed the settings to redirect emails from REMOVED FOR SECURITY to my new account. I hope this solves the problem.

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 09:40:02 GMT

@LizandBarry thank you for the update. Please do not put your personal information on the public thread to avoid situations like the one you were facing.

Re: Hacked email account

fr8ys — Tue, 10 Mar 2026 10:13:32 GMT

@Philile-TT I have removed the email address entirely as it was easily guessable from what was left in situ.

Re: Hacked email account

Philile-TT — Tue, 10 Mar 2026 10:23:00 GMT

@fr8ys no worries thank you.