topic Re: New email address issues Spam in Email

New email address issues Spam

Pash02 — Thu, 12 Mar 2026 10:35:46 GMT

Hi Ya

I created a new / spare email address 6 months ago solely for my voluntary work on compiling a foodbank lists for covering Greater Manchester.

But when i contact the foodbanks for updates ( every 4 months) about 20 are saying the e mails are going to their spam folder or they haven't received an e mail.

This is the second round of e mails that it has happened to.

Why is this happening as i don't want to go back to using my personal e mail address again?

xxxxxx

I use outlook for my e mail client for both personal and this new e mail

Thanks

Re: New email address issues Spam

nambuso-TT — Thu, 12 Mar 2026 10:17:50 GMT

Hi there @Pash02 I am very sorry to hear this. Just to confirm, this only happen when you send emails to foodbank?

Re: New email address issues Spam

Pash02 — Thu, 12 Mar 2026 10:33:08 GMT

No it can be to other people also along with other homeless charities.

I thought it may have been because its a new e mail.

Thanks

Re: New email address issues Spam

nambuso-TT — Thu, 12 Mar 2026 10:36:11 GMT

I have removed your email address above as this is a public platform.

Re: New email address issues Spam

nambuso-TT — Thu, 12 Mar 2026 10:37:26 GMT

So basically you can confirm that you are able to receive emails however you are unable to send?

Re: New email address issues Spam

Pash02 — Thu, 12 Mar 2026 11:15:02 GMT

Hi ya

I am able to send and receive emails.

The problem is quite a few are going to people's spam folder or they are not receiving them

Re: New email address issues Spam

nambuso-TT — Thu, 12 Mar 2026 11:21:43 GMT

Okay thanks, since you mentioned that you are using outlook to access your emails, I will need you to use webmail so we can better diagnose the issue as outlook is a party.

Re: New email address issues Spam

nambuso-TT — Thu, 12 Mar 2026 11:23:52 GMT

What you can do is to Ask the foodbank to whitelist your email address, they can add you to their “safe senders” list or mark your message as “Not Spam.”