topic Please link my email to by broadband account in Email

Please link my email to by broadband account

GSteel — Sat, 14 Mar 2026 13:23:07 GMT

I have stopped receiving /sending talktalk email since end of January 2026

I have a talktalk fibre 150 account.

Re: Please link my email to by broadband account

Gliwmaeden2 — Sat, 14 Mar 2026 13:47:01 GMT

Please ensure that your email address(es) are listed in Private Notes (further down the Personal Information area of your profile, @GSteel).

Remember to SAVE CHANGES.

Staff will respond during the week.

Re: Please link my email to by broadband account

nambuso-TT — Mon, 16 Mar 2026 07:07:46 GMT

Hi there @GSteelI am very sory to hear this,. Just to confirm did you receive communication from us stating that your account will be deleted if you do not subscribe to Everymail

Re: Please link my email to by broadband account

GSteel — Mon, 16 Mar 2026 22:44:48 GMT

Hi Nambuso,
I have not received any correspondence from Talktalk about that.
I was originally Shell energy and talktalk took them over and I have never been able to access the talktalk mail account on the website but received email through Outlook.
The email appears to have stopped at the end of January this year.

When I replied to your email, My server says it cannot be delivered but will try for another19 hours.
Thank you for your help.
Regards
George Steel

Re: Please link my email to by broadband account

Gliwmaeden2 — Mon, 16 Mar 2026 23:37:15 GMT

@GSteel, you cannot reply to Talktalk notifications as their email is a No Reply address.

You need to follow up only in this thread or by PM if staff require it.

If you came to Talktalk from Shell did you ever have a Talktalk specific email address?

What was the domain name [so after @ in the address]?

Re: Please link my email to by broadband account

GSteel — Mon, 16 Mar 2026 23:44:10 GMT

The email address was added to my profile like you asked.
The domain name was - @talktalk.net

many thanks

George

Re: Please link my email to by broadband account

Gliwmaeden2 — Tue, 17 Mar 2026 00:16:30 GMT

Good, staff should be able to view that in Private Notes, @GSteel - community stars have no access, it's only you and employees of Talktalk.

They respond between c 7am and 5pm on weekdays.

Re: Please link my email to by broadband account

Philile-TT — Tue, 17 Mar 2026 07:04:59 GMT

@Gliwmaeden2 thank you for your support.

Re: Please link my email to by broadband account

Philile-TT — Tue, 17 Mar 2026 07:07:01 GMT

@GSteel when you log into your email account is there a red banner advising you to subscribe to EveryMail?

Re: Please link my email to by broadband account

GSteel — Tue, 17 Mar 2026 09:48:40 GMT

Hi Phili,

I cannot log into my email account on the website. I just get the message "incorrect password" and no reset link ever comes through to phone or on desktop. So cannot tell you about the red banner.

Many thanks

George

Re: Please link my email to by broadband account

Philile-TT — Tue, 17 Mar 2026 10:03:45 GMT

Please clear your cache and browsing history and retry to set new password.

Re: Please link my email to by broadband account

GSteel — Tue, 17 Mar 2026 10:06:09 GMT

Hi Phili,

I've tried 3 different computers. Also it does not come through Outlook either

George

Re: Please link my email to by broadband account

Philile-TT — Tue, 17 Mar 2026 10:10:50 GMT

Please bear with me.

Re: Please link my email to by broadband account

Philile-TT — Tue, 17 Mar 2026 10:22:19 GMT

@GSteel just to confirm do you have another TalkTalk account that you previously used? (now disconnected)

Re: Please link my email to by broadband account

GSteel — Tue, 17 Mar 2026 10:24:09 GMT

We had one which was with My Post Office, who then went to Shell and then to Talk talk.

Years and Years ago we had Talk Talk

George

Re: Please link my email to by broadband account

Philile-TT — Tue, 17 Mar 2026 10:27:02 GMT

@GSteel I will check if the email in question is linked to that account

Re: Please link my email to by broadband account

Philile-TT — Tue, 17 Mar 2026 10:29:13 GMT

@GSteel when last where you able to utilize this email?

Re: Please link my email to by broadband account

GSteel — Tue, 17 Mar 2026 10:31:10 GMT

End of January 2026

Regards

George

Re: Please link my email to by broadband account

Philile-TT — Tue, 17 Mar 2026 10:34:32 GMT

Please send me a private message with an alternate email and also a mobile number this will be used as recovery details.

Re: Please link my email to by broadband account

Philile-TT — Tue, 17 Mar 2026 10:52:32 GMT

@GSteel I have submitted an escalation for the back-office team to update the recovery details, please allow 24 hours.