topic outgoing email blocked on my main a/c , note only outgoing in Email

outgoing email blocked on my main a/c , note only outgoing

Flossy4 — Sat, 14 Mar 2026 17:23:55 GMT

Since 3 days been waiting for this to be fixed. It was "escalated" on Thursday - no action, no feedback in fact NOTHING from TT so Question? When will this be fixed

Re: outgoing email blocked on my main a/c , note only outgoing

fr8ys — Sat, 14 Mar 2026 17:26:28 GMT

I have removed your email address from the heading for security reasons as it's not a good idea to show on an open public forum.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced.

Also include your email address in the private notes field so staff can view this. No-one else can.

Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: outgoing email blocked on my main a/c , note only outgoing

fr8ys — Sat, 14 Mar 2026 17:28:59 GMT

Staff will pick this up on their return on Monday.

Re: outgoing email blocked on my main a/c , note only outgoing

Gliwmaeden2 — Sat, 14 Mar 2026 18:11:50 GMT

@Flossy4, if the issue was escalated on Thursday, day 1 was to Friday, but they don't count weekends, so day 2 is Monday, day 3 Tuesday.

It may not be possible for staff to chase it until Wednesday to allow the full time to elapse.

Re: outgoing email blocked on my main a/c , note only outgoing

ferguson — Sat, 14 Mar 2026 19:25:51 GMT

@Flossy4

Is this via webmail, an email client, or both?

Do make sure that you complete the details mentioned by @fr8ys earlier as this will make it easier for the support team to help.

Re: outgoing email blocked on my main a/c , note only outgoing

Flossy4 — Sun, 15 Mar 2026 09:43:10 GMT

Both

Re: outgoing email blocked on my main a/c , note only outgoing

Flossy4 — Sun, 15 Mar 2026 09:47:39 GMT

Thanks for info - not impressed with TT been with them pre TT 25 years

Re: outgoing email blocked on my main a/c , note only outgoing

Flossy4 — Sun, 15 Mar 2026 09:49:14 GMT

Thanks & all done - someone from TT did call me Sat late afternoon but I was out

Re: outgoing email blocked on my main a/c , note only outgoing

fr8ys — Sun, 15 Mar 2026 12:58:08 GMT

Pleased to hear it's sorted.

Re: outgoing email blocked on my main a/c , note only outgoing

Flossy4 — Mon, 16 Mar 2026 10:12:08 GMT

no call yet as at 10am Monday What can you do to get this call & fix by noon please?

Re: outgoing email blocked on my main a/c , note only outgoing

Flossy4 — Mon, 16 Mar 2026 10:13:53 GMT

Not sorted at all I need a call to fix this outgoing email issue fast PLEASE

Re: outgoing email blocked on my main a/c , note only outgoing

fr8ys — Mon, 16 Mar 2026 10:16:12 GMT

Sorry, when you said all done and that you had received a call I assumed you meant they had sorted this on the call.

I'll re-escalate this for you.

Re: outgoing email blocked on my main a/c , note only outgoing

Flossy4 — Mon, 16 Mar 2026 12:51:22 GMT

Just spent 45 mins on phone to try to get time of expected Manager's call. Originally told in conversation Tues between 4 -6pm which is no good as I will be abroad. I need excalation to call and fix before 5pm today Monday please as I have to be 10 miles away by 6pm. Can you please assist as no one else seems able to Thanks Malcolm Flanagan

Re: outgoing email blocked on my main a/c , note only outgoing

fr8ys — Mon, 16 Mar 2026 12:58:05 GMT

As I said, I have escalated today for staff to pick up when they are able to, but as @Gliwmaeden2 advised they may not be able to do anything as the 3 day timeline will still be in effect.

Also all they can probably do is pass a message on as it's actively being dealt with by another team.

Re: outgoing email blocked on my main a/c , note only outgoing

Flossy4 — Tue, 17 Mar 2026 17:10:42 GMT

Now solved Tues 4.30pm It was a change of password security matter, which I didchange almost 1 week ago, only took 2 mins Thanks

Re: outgoing email blocked on my main a/c , note only outgoing

Philile-TT — Wed, 18 Mar 2026 07:00:58 GMT

@Flossy4 thank you for the confirmation.

Re: outgoing email blocked on my main a/c , note only outgoing

Philile-TT — Fri, 20 Mar 2026 07:05:28 GMT

@ferguson @Gliwmaeden2 thank you for the support.

Re: outgoing email blocked on my main a/c , note only outgoing

Mandisa-TT — Tue, 24 Mar 2026 07:04:49 GMT

Thank you @fr8ys