topic Re: Email changes in Email

Email changes

durdle — Tue, 10 Mar 2026 17:34:37 GMT

I don't usually spend much time in these forums unless I have a problem. Which I do at the moment. And which has (temporarily, I hope) locked me out of my account for the moment because the login system can't seem to recognise the secure access codes it insists I request.

I'm actually a bit late to the party, but I'm trying to follow the advice from fry8s re associating my email addresses with my Broadband Account. I can get at my emailed bills, so I know my 10 digit account number. What I don't seem to have is anywhere to input it to my profile because there is no entry for Accouht Number. There are two possible fields, Singleview and Customer, but they both appear to be greyed out.

I need to get into my account to check what email address details it still holds for me, and I need a profile field to take my account number.

Any advice will be gratefully received.

Re: Email changes

Mandisa-TT — Tue, 10 Mar 2026 12:30:20 GMT

Hi @durdle I will be able to assist you with your query.

Re: Email changes

Mandisa-TT — Tue, 10 Mar 2026 12:44:41 GMT

@durdle I’ve now accessed your account and can confirm that your email addresses are already linked to your broadband account. Please provide a list of all the email addresses you have with us so I can verify that we have the correct ones on file.
You can send these to me via Private Message or add them to your forum profile under Private Notes.

Once done I we will look at the issue of unable to access your myaccount.

Re: Email changes

durdle — Tue, 10 Mar 2026 13:48:14 GMT

Ok, thanks

l'll have another go at logging in to my account later today to double check what email addresses are still available to me. Then I'll report Everymail if they keep emailing me to demand I use their link to enrol with them.

Re: Email changes

Mandisa-TT — Tue, 10 Mar 2026 13:50:21 GMT

You have an active broadband account, you do not need to sign up to everymail. Hence you need to confirm your email addresses to check if we have the same email addresses linked on the account.

Re: Email changes

fr8ys — Tue, 10 Mar 2026 15:23:24 GMT

Hi,

You no longer access email changes via My Account

All changes are accessed via Mailbox Manager.

Link here

https://apps.talktalk.co.uk/myaccount/#/login

If you try and fail too many times to access my account you will be locked out for 24 hours.

DO NOT try to access My Account before the 24 hours is up otherwise it's 24 hours from the last try.

Re: Email changes

fr8ys — Tue, 10 Mar 2026 15:22:34 GMT

You can also access mail directly from here

Re: Email changes

mandisa1-TT — Tue, 10 Mar 2026 15:47:56 GMT

Thank you for the support @fr8ys

Re: Email changes

durdle — Tue, 10 Mar 2026 17:32:32 GMT

I have now managed to log in to Mailbox Manager (who knew that was a thing, not me, obviously) and it seems that I now only have two mail addresses, both lineone.net, so I can enter them in my profile. I did once also have a Tiscali address, but that seems to have gone out with the bath water. Would I be able to create a Talktalk address now if I wanted the hassle of updating all my online account? I'm inclined to think I wouldn’t as the only Add facility I've spotted seems limited to creating additional lineone.net ones.

Re: Email changes

fr8ys — Tue, 10 Mar 2026 17:33:29 GMT

@durdle when did you last use your tiscali account?

Was this previously associated with another broadband account you may have had?

Have you tried logging into Mailbox Manager using the Tiscali address and password? Does it allow you access?

If it does then it would appear it's not associated with the same broadband account.

If you still believe this should be active then please add it to the private notes section of your profile and staff can look into this for you and see if it can be associated with your current broadband.

You can have up to 5 email addresses so you should be able to add another under Mailbox Manager.

Re: Email changes

durdle — Tue, 10 Mar 2026 18:48:17 GMT

@fr8ys When you say account, do you mean email address? I never made much use of my Tiscali email, I can't even remember the name, never mind the password, and I'm not bothered if it's gone for good, but I would quite like a shiny new linked TalkTalk address if that's possible. At the moment, I have one other working lineone addresse but I did have one other which I'll also include in my profile. The last one of these hasn't been used for years and, again, I won't shed too many tears if it can't be resurrected.

Re: Email changes

fr8ys — Tue, 10 Mar 2026 18:55:21 GMT

Yes, I did mean email account.

Do you see both lineone emails in Mailbox Manager? If so, then they are current.

In Mailbox Manager you can delete and create new addresses.

This help page should give you full details, but sadly no link to the App, which I have been pushing for for ages, but you have that now.

https://help-centre.talktalk.co.uk/Email/Access_or_Check_my_email/Managing_TalkTalk_Mail

Re: Email changes

ferguson — Tue, 10 Mar 2026 20:15:51 GMT

@durdle

Is the issue here that you are having problems signing into your TalkTalk My Account?

Re: Email changes

Philile-TT — Wed, 11 Mar 2026 07:03:23 GMT

@fr8ys @ferguson thank you for the support.

Re: Email changes

durdle — Wed, 11 Mar 2026 14:46:52 GMT

@fr8ys Thanks for the link; I'll check it out. Mailbox Manager is very new to me, so that might take a while. All I can say is that I do see both email addresses there, and not the third one I was looking for, but I still have a problem with logging in. I'll explain that in my next post.

Re: Email changes

Philile-TT — Wed, 11 Mar 2026 14:58:44 GMT

@durdle I will check the emails listed on your account.

Re: Email changes

Philile-TT — Wed, 11 Mar 2026 15:02:56 GMT

@durdle you have 4 emails listed on your account, 2 emails are talktalk emails and 2 are lineone. The 3 emails listed in your private notes the ell email is not on the account.

Re: Email changes

durdle — Wed, 11 Mar 2026 15:06:16 GMT

@ferguson That's a separate issue really, but I like to solve things one at a time. For the record, if I log in using my durdle username and password as stored in Chrome, all goes well. If I try to log in using my email address, the process does nothing whasoever; ie the display doesn't change in any way,, and I get no error message etc. I need to try a few experiments before I report this formally. There seem to be quite a few mechanisms for logging in to mail. Some work, some don't.

Meanwhile, the essential issue here is that I wish my account to be protected from Everymail as per the advice previously posted by @fr8ys.

Re: Email changes

Philile-TT — Wed, 11 Mar 2026 15:54:52 GMT

@durdle are you receiving the Everymail email on the email address I have advised is not listed on the account?

Re: Email changes

durdle — Wed, 11 Mar 2026 22:18:48 GMT

@Philile-TT No, my main active lineone address.