topic Re: Sending email being blocked in Email

Sending email being blocked

Moon567 — Tue, 24 Mar 2026 14:32:00 GMT

When I try to send emails I get this message. I can receive fine. Message could not be sent to the following recipients: "" <> (554 - 554 5.7.1 <>: Sender address rejected: You are blocked sending mail
) I've spent an hour on chat and they aren't helping at all. I have tried various different browsers and different devices. Please can you unblock me from sending email.

Re: Sending email being blocked

mandisa1-TT — Tue, 24 Mar 2026 14:34:23 GMT

Hi there @Moon567 I would love to assist you with your query, just to confirm do you receive the error when sending using Webmail?

Re: Sending email being blocked

Moon567 — Tue, 24 Mar 2026 14:37:55 GMT

Both on webmail and via Microsoft Outlook. Have tried webmail on 2 different computers

Re: Sending email being blocked

Moon567 — Tue, 24 Mar 2026 14:46:42 GMT

Yes

Re: Sending email being blocked

Moon567 — Tue, 24 Mar 2026 14:56:07 GMT

Yes via webmail

Re: Sending email being blocked

mandisa1-TT — Tue, 24 Mar 2026 15:04:45 GMT

Just to check have you tried using a different browser?

Re: Sending email being blocked

mandisa1-TT — Tue, 24 Mar 2026 15:20:16 GMT

We will need to run diagnostic checks to detect the fault or if you have been blocked. Will this be okay with you?

Re: Sending email being blocked

Moon567 — Tue, 24 Mar 2026 15:47:18 GMT

I have tried a different browser and a different machine altogether. Yes please run the diagnotics.

Re: Sending email being blocked

Thabile-TT — Tue, 24 Mar 2026 16:00:17 GMT

Hi there @Moon567 I will assist you by running the checks. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

Re: Sending email being blocked

Moon567 — Tue, 24 Mar 2026 16:21:18 GMT

Yes it works and everything works perfectly. The only thing I can't do is send an email because it says its blocked from sending.

Re: Sending email being blocked

Thabile-TT — Tue, 24 Mar 2026 16:23:16 GMT

I need to know what device are you using when accessing your email?

Personal Computer

Laptop

Smartphone

Tablets

Gaming consoles

Re: Sending email being blocked

Moon567 — Tue, 24 Mar 2026 16:28:51 GMT

I have been through all of this with the chat team. Its the same on a personal computer and an iphone. I can see from other forum posts that they have been unblocked with this same issue. Can you not just do this for me please. There is no problem with the internet connection or the computer.

Re: Sending email being blocked

Thabile-TT — Tue, 24 Mar 2026 16:40:51 GMT

Thank you very much for letting me know, however In order for me to provide a resolution for you, I first need to diagnose the cause of the issue. Please allow me to run checks for you so we can get to the bottom of this. Please confirm which of the above devices are you currently using to access your emails. Thanks

Re: Sending email being blocked

Moon567 — Tue, 24 Mar 2026 16:48:39 GMT

Personal Computer and laptop. Is this a bot?

Re: Sending email being blocked

Thabile-TT — Tue, 24 Mar 2026 16:53:09 GMT

It is not a bot I'm sorry just that the questions are standard we have to ask so we can diagnose and have a better understanding of what issue you are experiencing.

I need to know the operating system on your PC?

Windows or

Mac OS

Re: Sending email being blocked

ferguson — Tue, 24 Mar 2026 16:53:13 GMT

No, it's just one of the support team asking questions to try to get to the bottom of the problem.

Re: Sending email being blocked

Thabile-TT — Tue, 24 Mar 2026 16:56:33 GMT

@ferguson thanks for giving assurance this is not a bot.

Re: Sending email being blocked

Moon567 — Tue, 24 Mar 2026 20:29:24 GMT

Good to know but still have the problem. Gettting the same message: Sender address rejected: You are blocked sending mail, everytime I try to send an email. Can you please unblock the email account from sending as this has been going on for too long now and is very inconvenient.

Re: Sending email being blocked

Gliwmaeden2 — Tue, 24 Mar 2026 21:49:34 GMT

@Moon567, to get this sorted, you need to keep in touch with support staff during their working hours.

They are human beings: available 7am - c 5pm, Monday to Friday.

Re: Sending email being blocked

Thabile-TT — Wed, 25 Mar 2026 07:11:31 GMT

Hi there @Gliwmaeden2 thanks for the support.