No Longer A TalkTalk Customer Nonsense

Cluster-Lizard — Thu, 09 Apr 2026 15:52:24 GMT

I've just had an email from TalkTalk saying that as I am "......no longer a TalkTalk customer...." my email service will have to be paid for. Some sort of 'migration' of my existing service.

Problem is I am very much still a TalkTalk customer, my BB costs have just been put up by TalkTalk and I've had emails about this very recently.

So what is going on? I am a loyal TalkTalk customer, I am paying TalkTalk every month as usual by DD so why am getting this vexatious communication from them saying I'm not a customer.

This upsetting email has been sent in error and the matter needs sorting out quickly.

I see others here have suffered the same problem too. So it is imperative TalkTalk sort this out. It is their fault; a database issue of some sort with likely AI involved.

How can they not know who their actual customers are? It is bizarre.

Re: No Longer A TalkTalk Customer Nonsense

fr8ys — Thu, 09 Apr 2026 16:14:53 GMT

Please see here for more details and the action you need to take depending on your circumstances.
https://community.talktalk.co.uk/t5/Email/Everymail-transition/td-p/3148465
Thank you

topic Re: No Longer A TalkTalk Customer Nonsense in Email

No Longer A TalkTalk Customer Nonsense

Re: No Longer A TalkTalk Customer Nonsense