topic Re: Where Is This Online Form To (Re) Associated Email Addresses? in Email

Where Is This Online Form To (Re) Associated Email Addresses?

Cluster-Lizard — Thu, 09 Apr 2026 23:40:27 GMT

I've just logged into my Account which requires my email address to do so and confirmed that my details ie. email address are correct and must therefore still be a customer.

Is this all I have to do?

What I do not want come July is to find my email address has suddenly disappeared forever because TalkTalk have not received/understood that a). I am still a customer (which they, of course, should know) and b). I want to continue using my email account/same address

I'm not seeing confirmation of anything and no explanation as to why, the undoubtedly AI bot that produced this slop, suggested that I am "..................no longer a customer................". Because if they/it still 'thinks' that the matter has not been sorted out by me logging into My Account and, obviously, needs some further action. But what?

A simple email confirming that everything is sorted and the contrite admission that the Kafkaesque system that now seems to be operating as TalkTalk's customer 'help' service is a bit of a fail and not fit for purpose.

Re: Where Is This Online Form To (Re) Associated Email Addresses?

fr8ys — Thu, 09 Apr 2026 23:55:21 GMT

Please see here for more details and the action you need to take depending on your circumstances.
https://community.talktalk.co.uk/t5/Email/Everymail-transition/td-p/3148465

You can't do it yourself.
Thank you

Re: Where Is This Online Form To (Re) Associated Email Addresses?

fr8ys — Fri, 10 Apr 2026 00:21:35 GMT

I've just seen that I gave you this information under your other post on the same topic.

You need to contact TalkTalk to get this sorted otherwise you are in danger of losing access to your email address.