topic Re: email stating that we are no longer a broadband customer and you will close our email account in Email

email stating that we are no longer a broadband customer and you will close our email account

Martina2B — Thu, 09 Apr 2026 09:47:37 GMT

Having just had a 72 day problem with a fault on my phone line which has only recently been fixed (and I am still waiting for news on compensation), TalkTalk sent me an email this morning, stating that I am no longer a broadband customer, and that you will close our email account on the 7th July.

Please tell me why I was sent this message and, if we are not now being booted off the service, what we can do to stay on. We have not requested this. Many thanks!

Re: email stating that we are no longer a broadband customer and you will close our email account

Gliwmaeden2 — Thu, 09 Apr 2026 10:03:03 GMT

Check who exactly sent you the email, @Martina2B.

It may be a scam.

If you are still using their service today, it's not yet stopped, and usually you have a grace period well before the email for you to sign up with Everymail to continue email services is sent.

Definitely check the sender details. Also verify by phoning 03451 720088 or use Chat directly to confirm your current service.

Re: email stating that we are no longer a broadband customer and you will close our email account

Martina2B — Thu, 09 Apr 2026 10:47:31 GMT

Thanks for getting back to me. It is from info@consumer.talktalk.co.uk

Is that one of your email addresses?

Re: email stating that we are no longer a broadband customer and you will close our email account

nameunknown_ — Thu, 09 Apr 2026 11:01:22 GMT

It's not a scam.

The email has been sent from the same email address as the similar one I received last year. Having spent a lot of time communicating with TalkTalk over several months last year, in order to retain free access to my TalkTalk email accounts as a TalkTalk customer, I am not happy to receive this latest email.

I have raised a complaint with TalkTalk.

Re: email stating that we are no longer a broadband customer and you will close our email account

Gliwmaeden2 — Thu, 09 Apr 2026 11:52:51 GMT

@Martina2B

There are no longer any Talktalk support staff working on the forum.

You will need to contact Talktalk directly, as advised above, to establish what has happened to your account.

Check opening hours here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Re: email stating that we are no longer a broadband customer and you will close our email account

Marnoch1 — Thu, 09 Apr 2026 12:53:44 GMT

I also received the same email this morning 9th April ... My agreemment with TT is for 5 or 6 email address's on the account. I set up a second one for myself about 5 months ago due to my emails going into other receivers spam mail, so I thought I would set up an alternative to stop my emails going into spam.

Is this a mistake by TT, Changing the contract agreement without notifiction at renewal time? Not knowing what the left hand is doing with the right. Trying to drop emil support as with new joiners to TT.

We wait for email to my wife to see if she gets a request to pay for a TT email address.. on our account. If we do get the email I will complain as they seem to go ahead without notication.

Here is a screen shot of the email... its the same as when they closed down F2S. com emails....

Re: email stating that we are no longer a broadband customer and you will close our email account

Starfleet — Thu, 09 Apr 2026 12:53:25 GMT

Same here, got the email and now chatting to TT to see why this email came through!

Re: email stating that we are no longer a broadband customer and you will close our email account

Martina2B — Thu, 09 Apr 2026 17:48:00 GMT

That is shocking! I only managed to make headway with my unbelievably screwed up (by TalkTalk) situation these last 2 and an half months because the staff on this forum was so helpful. Losing them makes my heart sink!

Re: email stating that we are no longer a broadband customer and you will close our email account

Martina2B — Thu, 09 Apr 2026 17:48:55 GMT

I will have to raise a complaint as well then. The only reason I didn't renew my contract was because of my ongoing problem

Re: email stating that we are no longer a broadband customer and you will close our email account

Gliwmaeden2 — Thu, 09 Apr 2026 18:02:52 GMT

Yes, sad to see the staff support gone on here.

Can you keep us posted with how / whether this gets sorted out for you?

There seems to be a flurry of people with the same problem.

Re: email stating that we are no longer a broadband customer and you will close our email account

Martina2B — Fri, 10 Apr 2026 06:56:47 GMT

I will do. To add insult to injury, having spent 72 days trying to resolve a simple issue with one TalkTalk and three Openreach engineers coming to the house, they have charged me £75 call out charge for the last engineer's visit, who is actually the guy who fixed the problem! No sign of the compensation they owe me, but they are quick to charge me for something I don't owe them.

Re: email stating that we are no longer a broadband customer and you will close our email account

Martina2B — Fri, 10 Apr 2026 07:58:27 GMT

I have just called one of the help numbers and there is a recorded message saying "If you have received an email about your TalkTalk email address, this was in error. I am not sure if this is also to do with the onetel email address, so I will still try to get more clarity on this.

Re: email stating that we are no longer a broadband customer and you will close our email account

Martina2B — Fri, 10 Apr 2026 09:19:22 GMT

I have just spoken to the customer support team, who were extremely helpful. They say lots of people are contacting them, and it doesn't seem to apply to me, but they are still raising it to be investigated in my case. It therefore makes sense for all of you who have received this email to contact them, I reckon. And I for one intend still to back up all my important emails somewhere else, just in case...

Re: email stating that we are no longer a broadband customer and you will close our email account

Marnoch1 — Fri, 10 Apr 2026 10:59:43 GMT

Thanks for the update and following what is taking place... concerned as they seem to want to drop supplying email address's. They stopped it for new customers some years ago and I spent nearly 2 days trying to find out the problem and nobody could tell me that a new customer didn't have a TT email or allowance... after 2 days the new customer told TT no more and went to an Engish speaking supplier having to pay the penalty charged by TT...

I started with TT when they were F2S which became TT they then cut the F2S emials unless you paid, but I had my TT for my wife and myself.

I renewed via the phone and no mention of cutting emails out so I hope this is a mistake in their way of saving money and not looking at their contracted obligations with their customers of long term 20+ years in my case.

Hope your case gets resolved..

Re: email stating that we are no longer a broadband customer and you will close our email account

Martina2B — Fri, 10 Apr 2026 16:31:47 GMT

Yes, we originate as Onetel customers and have been with Talktalk since they bought Onetel 21 years ago. It looks like it really was a mistake, but you can never be paranoid enough with these big companies!