topic Re: Not receiving emails in Email

Not receiving emails

Ardrich — Fri, 24 Apr 2026 11:20:42 GMT

My TalkTalk email account was hacked recently and after being able to get back into the account (and changing my password) I've not been receiving emails. The weird thing though is that a few emails have come through, but the majority haven't. I've checked my spam folder and they aren't in there. I can send emails fine though.

I use Outlook as my email client (on desktop) and I am having the same problem with TalkTalk webmail too.

Rich

Re: Not receiving emails

Gliwmaeden2 — Fri, 24 Apr 2026 11:36:47 GMT

Please contact Talktalk directly on 03451 720088 or through Live Chat, @Ardrich as there is no customer support from staff on the forum any more.

Re: Not receiving emails

fr8ys — Fri, 24 Apr 2026 11:37:27 GMT

If this was just an Outlook issue we would have informed you there are known issues using talktalk mail, that Outlook acknowledge.

As it's affecting webmail, log on and ensure there are no mail forwarding set up by the hackers.

Failing that, unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.
Please see the link in my signature for ways to contact TalkTalk.