topic My emails ending up in others spam? in Email

My emails ending up in others spam?

Christopherm — Mon, 27 Apr 2026 17:02:21 GMT

Does anyone have a reason or fix to stop my emails ending up in customers spam? I've had the same email address for ovet 20 years never had an issue intill the last 18 months.

Re: My emails ending up in others spam?

fr8ys — Mon, 27 Apr 2026 18:12:14 GMT

You can ask your recipients to add you to their safe senders list and mark as not spam.

If your email addresse has been marked as roam you could try turning your router off for at least 30 mins to start a new session and get a new IP.

Failing that you will need to contact TalkTalk direct as there is no longer any staff support on the forum.

Please see my signature for details.

Thank you.

Re: My emails ending up in others spam?

Gliwmaeden2 — Mon, 27 Apr 2026 21:07:30 GMT

@Christopherm,

There's a chance that, if you are sending out to multiple customers at once, your address is being treated as a source of Spam. Try sending out fewer at a time.

If you are running a business from home, you might be better moving to Talktalk for Business. Strictly speaking the service you are on is for residential customers, so you need to clarify with Talktalk what the scale of the business is etc - take a look at the Ts&Cs linked at the foot of any Talktalk page. These haven't been updated to reflect the fact that so many people now work home.