topic Re: I can't open hyperlinks from one particular email sender in Email

I can't open hyperlinks from one particular email sender

DavidWL — Tue, 26 May 2026 07:40:21 GMT

I am also blocked from opening these links on my Android phone, but I simply turn off the wifi and they come through. But I can't do that on my PC! How do I allow this sender's links to work?

Re: I can't open hyperlinks from one particular email sender

Gliwmaeden2 — Tue, 26 May 2026 07:46:13 GMT

See if Homesafe is blocking them, @DavidWL:

https://help-centre.talktalk.co.uk/Broadband/Security/How_to_use_HomeSafe

Re: I can't open hyperlinks from one particular email sender

Gliwmaeden2 — Tue, 26 May 2026 08:01:41 GMT

You could also try forwarding the email to yourself as a test and see if they open fine when on wifi, @DavidWL.

That will help distinguish between whether the content is the problem (so Homesafe settings may be blocking opening). Is the sender listed as a contact?

Re: I can't open hyperlinks from one particular email sender

fr8ys — Tue, 26 May 2026 09:21:43 GMT

Which router do you have?

If an Eero the ad blocker on there can cause an issue. If so try turning that off

And whitelist the website for the link in any pop up or ad blocker you may have installed.

Have you tried copying the link address from the mail and then pasting this in the browser? Try it on a new alternative browser such as Opera you have not used before and don't add any extensions.

With @Gliwmaeden2 suggestion, if it's the Homesafe settings, try whitelisting the web site in settings. If you can't do this contact TalkTalk and ask them to add for you.