topic Take action, your TalkTalk Mailbox will soon be closed in Email

Take action, your TalkTalk Mailbox will soon be closed

ltk007 — Tue, 26 May 2026 19:28:09 GMT

I keep receiving these emails from TT even though I am a paying broadband customer. I have called the helpline twice and have been informed that my email address has been passed to the technical team to remove it from the list of emails to be migrated to the EveryMail paid-for service. On the first call I was informed that I would receive an email confirming the issue had been resolved within 48 hours. 4 days later I called back to be told the same thing again. See the pattern... After requesting to speak to the manager I was placed on hold and then informed that my email address has been removed from the list. Today I received another email from TT saying that as I am not a paying broadband customer I have to subscribe to the paid-for service. Why is this so difficult for TT to resolve? I have an old gateway.net account.

Re: Take action, your TalkTalk Mailbox will soon be closed

fr8ys — Tue, 26 May 2026 19:40:52 GMT

Unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.
Please see the link in my signature for ways to contact TalkTalk.

Re: Take action, your TalkTalk Mailbox will soon be closed

Gliwmaeden2 — Tue, 26 May 2026 21:35:43 GMT

@ltk007, the agents shouldn't be just removing you from a list - ask them if they have completed a web form to reassociate your email address with your current broadband service.

Hopefully that will stop this recurring loop.

Re: Take action, your TalkTalk Mailbox will soon be closed

Starfleet — Wed, 27 May 2026 12:02:33 GMT

I got this email too again today, despite getting in touch with TT 3 times, I'm getting to worried

Re: Take action, your TalkTalk Mailbox will soon be closed

Gliwmaeden2 — Wed, 27 May 2026 12:27:40 GMT

@Starfleet keep chasing them to complete the form. If the notice about Everymail doesn't vanish after 48 hours chase again until it does.

Using the Complaints procedure (linked at the foot of every Talktalk page) may also be helpful.