topic Email belongs to my talktalk account in Email

Email belongs to my talktalk account

Anonymous — Wed, 27 May 2026 11:02:19 GMT

Name: XXXX
Account number: XXXXX REMOVED FOR SECURITY REASONS
I am a TalkTalk broadband customer (please check the account linked to this email)
I am receiving prompts and reminders for one of my email addresses, XXXXXXX to subscribe to Everymail despite already being a broadband customer

Please can you:

Confirm that my email address is provided by TalkTalk and why I am receiving Everymail subscription reminders.
If the reminders are being sent in error, remove them and confirm when this has been fixed.
If my account requires any action from me to stop the reminders or to retain my email address, please tell me the next steps.

Re: Email belongs to my talktalk account

Gliwmaeden2 — Wed, 27 May 2026 11:00:50 GMT

@Anonymous,

You should never put any personal information / account details in the public thread, and now that there are no staff on here you must go directly to Talktalk on Live Chat or phone 03451 720088 [9am - 7pm weekdays; till 6pm Saturday].

Ask an agent to complete a webform to associate all your Talktalk legacy addresses with your current broadband account.

They will not send confirmation and should not just make reassuring noises about "yes, I can see you are a broadband customer".

Not all of the agents seem to know about the form, so please keep trying till you find one that understands the system.