topic Re: Sent E-mails not being received in Email

Sent E-mails not being received

DaveB1361 — Wed, 27 May 2026 10:59:21 GMT

27 May 2026 11:23 BST
I did the "contact Cust Support" on the 23rd.
I can send emails from my talktalk.net email to my wife's talktalk.net email address and from my dsl.pipex email from Thunderbird and they are successfully received and the other direction.

I can do the same from the talktalk webmail portal.

I can receive e-mails from my google email accounts

BUT: When I send to our google email accounts they show as being sent - but nothing is received - see attached
Any ideas? Maybe the change requires something to changed in the settings - but they aren't showing in Thunderbird or Google.
I'm presuming that as I can send between the talktalk accounts I've not had "send e-mails" de-activated.

Re: Sent E-mails not being received

fr8ys — Wed, 27 May 2026 13:51:26 GMT

Unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with.

One thing you could try if it only occurs at home using your TalkTalk internet is to turn off your ONT and or Router for 39 minutes and try again, but I'm not sure in this instance it will help. Worth a try though before contacting TalkTalk as it might be an IP issue

Please see the link in my signature for ways to contact TalkTalk.

Re: Sent E-mails not being received

DaveB1361 — Wed, 27 May 2026 15:39:16 GMT

I
I can't see it's an IP address issue, but I'll check with family if they can receive an email.

It's seems to me this is a textbook case of 'mismanglement'.

1. Migrate everyone to an outsourced e-mail provider - which in itself is reasonable

but then

2. During the transition period - fail to check the customer database. i.e. every e-mail we send a bill for broadband IS a customer.

2a. When issues with the initial migrations were identified - don't fix the issue

3. Send out confusing communications ("contact us", "don't worry it's a mistake", no - contact us"

4. Expect the customers to tell you to rectify your mistake.

Re: Sent E-mails not being received

Gliwmaeden2 — Wed, 27 May 2026 15:46:08 GMT

Simply use the contact options included in Fr8ys's signature.

The agents should have filled in a webform to associate your legacy email addresses with your current Talktalk account, @DaveB1361.

They must do precisely that, and no other reassurance will sort it, as it's simply not enough for them to acknowledge that you are a current customer. They must confirm that they are filling out that form.

Re: Sent E-mails not being received

fr8ys — Wed, 27 May 2026 16:00:56 GMT

@DaveB1361 you didn't mention migration in your post so I gave advice based on the issue you suggested.

Your only option now is to contact TalkTalk direct as I also suggested.

Re: Sent E-mails not being received

DaveB1361 — Wed, 27 May 2026 16:18:38 GMT

I contacted TalkTalk support - the guy in the Philippines was as helpful he could be as a Tier 1 support person. He confirmed the form had been sent it was suggested it might be a gmail issue so he escalated it to the next level. I'll have to wait.

In the meantime I've emailed a friend with an outlook account and he confirmed receipt - so it could be something about the migration that the gmail server doesn't like.
As an aside - a couple of years ago Octopus emails stopped appearing and it was traced to a configuration change on the talktalk mail server - the switched to a different DNS that didn't match with the range the Octopus mail server considered acceptable. So may be something similar. And I know that's not something for the forum - and probably not even TalkTalk.

I'l post what happens next in case it helps someone.

Re: Sent E-mails not being received

DaveB1361 — Wed, 27 May 2026 19:36:03 GMT

As posted - an update in why I'm not getting emails in my gmail accounts.
It turns out that on my Thunderbird settings for the gmail accounts the incoming server was set to POP3 - and with that configuration there is no Spam folder visible!
So I had to delete the account from Thunderbird and then re-enter it and allow it to automatically configure the settings.

Then I could see where my e-mails from TalkTalk had gone.

Now all I've got to do is figure out why gmail is treating ALL my talktalk emails as spam. (I'm 73 - I built my 1st computer in 1982 but I'm getting too old for this!)