topic Re: Gmail treating emails from TalkTalk account as Spam in Email

Gmail treating emails from TalkTalk account as Spam

DaveB1361 — Wed, 27 May 2026 19:50:48 GMT

Posting separately in case anyone else is losing sent e-mails from talktalk.

When I tested my talktalk email to make sure it was working after transition I was sending to a gmail account and nothing was happening.

Bottom line was - in Thunderbird the incoming server was configured to POP3 - which doesn't support a junk folder.

I had to set up the gmail account in Thunderbird which automatically configured to IMAP. A spam folder appeared - with the 'missing' emails.
All I need to figure out is how to stop it marking all my talktalk emails as junk - which isn't that urgent as I can now see if Spam arrives - and I don't normally e-mail myself 🙂

Posted in case it might help someone else.

Re: Gmail treating emails from TalkTalk account as Spam

Divsec — Wed, 27 May 2026 20:12:22 GMT

Hi @DaveB1361 try this https://knowledge.workspace.google.com/admin/gmail/advanced/allowlists-denylists-and-approved-senders

Re: Gmail treating emails from TalkTalk account as Spam

fr8ys — Wed, 27 May 2026 20:21:19 GMT

This was happening quite often and affecting many customers a few months back.

Starting a new session by turning router and or ONT box off for 39 minutes did help some customers.

Others were referred by TalkTalk staff to the email backroom team who could clear it.

If a new session doesn't solve it, or @Divsec advice, then you will need to contact TalkTalk again.

Re: Gmail treating emails from TalkTalk account as Spam

DaveB1361 — Wed, 27 May 2026 20:45:37 GMT

Thanks - but of course there is no talktalk email backroom staff any more. So any solution regarding allow lists of IP addresses is a non-starter.

Why turn off the router for 39 minutes? Surely the ultimate answer should be 42 minutes with a dose of "Don't Panic"! [Cue the theme music to "The Hitch Hikers guide to the Galaxy" :)) ]

But I will go and try it.

Re: Gmail treating emails from TalkTalk account as Spam

Gliwmaeden2 — Wed, 27 May 2026 20:52:49 GMT

The backroom team are there for the agents on the phone / Chat support teams to refer cases through to, @DaveB1361.

Simply no staff on the forum. Nothing else has changed.

Re: Gmail treating emails from TalkTalk account as Spam

fr8ys — Thu, 28 May 2026 06:47:57 GMT

Hit a wrong button. Should be 30, but 42 might well work better Frood.

Re: Gmail treating emails from TalkTalk account as Spam

Divsec — Thu, 28 May 2026 06:46:10 GMT

Hi @DaveB1361 I was thinking of the aalowed sender?