Wouldn't it be nice to pick up your home phone, always knowing it's a call you really want? No nuisance callers, no sales pitches, no scammers. We're helping you get just that. All you have to do is switch on your FREE CallSafe.
To switch CallSafe on, simply dial 1 4 7 2 from your TalkTalk landline, then press 1. Want to know how to manage Callsafe? see How to use CallSafe
Every time you get a call, CallSafe checks to make sure it's someone you want to hear from. The caller is then either:
Numbers that you've dialled more than once in the last 35 days will automatically be Approved, and any numbers you've barred using Last Caller Barring will be blocked, to find out more on how to use see our article Last Caller Barring.
When a call is screened, the caller is asked to record their name. CallSafe will then play it back to you and you choose how to handle the call. Unwanted callers usually hang up at this stage because they don't want to leave their details.
All incoming calling features work well with CallSafe, except:
No. If you switch CallSafe off, all the numbers saved on your Blocked and Approved Lists will be lost immediately.
Please make a note of your Blocked and Approved numbers before you switch CallSafe off
As many numbers as you like - there's no limit.
Not at the moment, but we're working on it.
You can block or approve withheld numbers in two ways:
We will not display the telephone number for withheld callers in your blocked/approved lists. Instead, they will be listed as withheld.
Adding a withheld number to your blocked or approved list will not apply to all withheld callers, just the person who called you.
If there are any important callers who withhold their number, such as your doctor, we recommend that you ask for their telephone number and add them to your approved list.
It's a database of important callers that you don't want to miss, such as:
When somebody on the global approved list calls you, CallSafe will put them straight through to you.
Can I keep CallSafe if I move home?
Yes. You can carry CallSafe over to your new address by selecting CallSafe on your home move order.
Want to know more about Callsafe? see How to use CallSafe
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088