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About CallSafe

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Wouldn't it be nice to pick up your home phone, always knowing it's a call you really want? No nuisance callers, no sales pitches, no scammers. We're helping you get just that. All you have to do is switch on your free CallSafe. 

To switch CallSafe on, simply dial 1 4 7 2 from your TalkTalk landline, then press 1. Want to know more about Callsafe? see How to use CallSafe

 

How CallSafe works

Every time you get a call, CallSafe checks to make sure it's someone you want to hear from. The caller is then either:

  • Approved and put straight through to you.
  • Blocked so that your phone doesn't ring.
  • Screened to confirm who they are.

Numbers that you've dialled more than once in the last 35 days will automatically be Approved, and any numbers you've barred using Last Caller Barring will be blocked.

When a call is screened, the caller is asked to record their name. CallSafe will then play it back to you and you choose how to handle the call. Unwanted callers usually hang up at this stage because they don't want to leave their details.
 

Diagram of how callsafe works  

Will CallSafe work with my other TalkTalk calling features?

All incoming calling features work well with CallSafe, except:

  • Reminder call - If you want to use reminder call with CallSafe, please get in touch
  • Call Divert to another CallSafe user - screened calls will not be passed through

Can I keep CallSafe if I move home?

Yes. You can carry CallSafe over to your new address by selecting CallSafe on your home move order.

 

Will my lists be saved if I temporarily switch CallSafe off?

No. If you switch CallSafe off, all the numbers saved on your Blocked and Approved Lists will be lost immediately.

 

tt_icon-pdf Please make a note of your Blocked and Approved numbers before you switch CallSafe off.

  

How many numbers can I add to my Approved and Blocked List?

As many numbers as you like - there's no limit.

 

Can I add a personalised greeting to CallSafe?

Not at the moment, but we're working on it.

 

Can I block or approve withheld numbers?

You can block or approve withheld numbers in two ways:

  • By pressing 1 or 3 when a withheld number calls you
  • By dialling 1472 after a withheld number calls you, then following the instructions to block or approve it

We will not display the telephone number for withheld callers in your blocked/approved lists. Instead, they will be listed as withheld.

Adding a withheld number to your blocked or approved list will not apply to all withheld callers, just the person who called you.

 

If there are any important callers who withhold their number, such as your doctor, we recommend that you ask for their telephone number and add them to your approved list.

 

What is the global approved list?

It's a database of important callers that you don't want to miss, such as:

  • Automated HMRC authentication calls
  • Automated hospital appointment calls
  • Automated banking calls
  • TalkTalk numbers

When somebody on the global approved list calls you, CallSafe will put them straight through to you. 

 

CallSafe Compatibility

  • CallSafe is only available to TalkTalk customers
  • It will work with all push-button landline telephones, provided that any call blocking products are switched off, such as True Caller or BT Guardian
  • There are some handset answering machines and personalised greetings that CallSafe is not compatible with. We recommend you use TalkTalk voicemail
  • CallSafe is not compatible with text phones or fax machines.
  • You should add automated callers, such as security or care alarm providers, to your Approved List

 

 Want to know more about Callsafe? see How to use CallSafe

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.


​Christmas Opening Hours 

Over the festive period our technical support team will be on hand 24/7 as normal however our customer service team will be open as follows:
24th - 8am till 6pm
25th - Closed
​* 26th - 9am till 7pm​

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088


​Christmas Opening Hours 

Over the festive period our technical support team will be on hand 24/7 as normal however our customer service team will be open as follows:
24th - 8am till 6pm
25th - Closed
​* 26th - 9am till 7pm​