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Check your router setup

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If you're having problems with your broadband, you should check that your equipment is set up correctly. Even if an engineer installed it for you, wires can easily become loose over time or get knocked out of place. If you've got Fibre, you should also make sure that your router is set to Fibre mode.

Choose your setup from the options below:

 

Super Router or Wi-Fi Hub
Router setup without an Openreach modem

  Check the following:

  • If you have a standard master socket, are you using a microfilter?
  • Is the grey broadband cable connected to your master socket (via a microfilter if applicable)?
  • Is the other end of the grey broadband cable connected to your router?
  • Are you using the original cables supplied with your router?
  • Are all cables connected securely at both ends?

 

Super Router with an Openreach modem


router connected to Openreach modem via an Ethernet cable

 

 Check the following:

  • If you have a standard master socket, are you using a microfilter?
  • Is the grey broadband cable connected to your master socket (via a microfilter if applicable)?
  • Is the other end of the grey broadband cable connected to your Openreach modem?
  • Is the yellow Ethernet cable connected to the LAN1 port on your Openreach modem?
  • Is the other end of the Ethernet cable connected to the WAN/LAN4 port on your router?
  • Are you using the original cables supplied with your router?
  • Are all cables connected securely at both ends?

 

Set your router to Fibre mode

Most of our routers are set to Fibre mode automatically, provided the connection mode is set to Auto. If you've changed the connection mode manually, you can change it back using the steps for your router below: 

  1. Open your browser and type in 192.168.1.1 to go to the router admin page.
  2. Type admin into the Username and Password fields
  3. Click Internet on the top menu bar
  4. Click on Operating mode: and select Auto (recommended) from the dropdown menu
  5. Select Save

 

  1. Open your browser and type in 192.168.1.1 to go to the router admin page.
  2. Type admin into the Username and Password fields
  3. Click Advanced on the menu on the left
  4. Click OK on the window that pops up
  5. Click Advanced on the menu of the left
  6. In the sub menu, click Connection mode
  7. Set the Operating Mode to Auto
  8. Click Submit

 

Huawei HG532 routers need to be switched to Fibre Mode manually.

  1. Open your browser and type in 192.168.1.1 to go to the router admin page.
  2. Type admin into the Username and Password fields
  3. On the Summary Screen click Quick Start Fibre on the left hand menu
  4. When the page has loaded, click Connect
  5. When the dialogue box appears, click OK

 

 

Tayler
Hi, I’m Tayler did you find my article useful?

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