Reset your My Account password and confirm your My Account username using the forgotten your details link on the My Account login page. Remember, you'll be limited by how many times you can reset your password within a 24 hour period.
You can reset your My Account password using the forgotten password link or by following the below steps:
Don't worry if you've forgotten which email address to use to log into My Account. Providing you're already registered, we can send an SMS reminder to the mobile number we have saved on your account:
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We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options