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Get the best connection from your Wi-Fi Hub

67% helpful (2/3)

Our Wi-Fi Hub is packed with the latest tech, so it should work perfectly. Still, there are lots of things that can slow your Wi-Fi down. Here's how to get the best connection from your Wi-Fi Hub.



Use your master socket

Always plug your Wi-Fi Hub into your master socket. It's a white plastic box built into your wall, usually in your hallway or near your front door. It's bigger than any other phone socket in your house.




Do you need microfilters?

If your master socket is a standard socket (with only one port on the front) then you’ll need to plug your Wi-Fi Hub in using a microfilter. You’ll also need to plug a microfilter into every other socket you’re using in your house.

Leave your Wi-Fi Hub switched on

Leave your Wi-Fi Hub switched on. We send important software updates to your Wi-Fi Hub all through the day and night. If it’s turned off, it won’t get them.




Location, location, location

Ideally, your router should be upright and facing towards you when you’re using the Internet. Put it on a table or shelf – never on the floor or in a cupboard - and make sure it’s not blocked by any furniture. This way, your Wi-Fi Hub will give out a clear, uninterrupted signal.

Reduce signal interference

Electrical appliances like microwaves, cordless phones and even remote controlled toys can disrupt Wi-Fi signals, so it’s best to keep your Wi-Fi Hub away from them if you can.




Disconnect devices you aren't using

Having lots of devices – computers, tablets and phones - connected at once uses up more of your bandwidth. If you disconnect them from Wi-Fi when you’re not using them, it should free up your connection.

Keep everything up to date

Get into the habit of regularly updating your devices’ software and apps. It will help keep everything running smoothly.




Need to speak to our team?

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TalkTalk Correspondence Dept
PO Box 675
M5 0NL

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Call us for free on: 0345 172 0088

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