Showing results for 
would you rather see results for 
Did you mean: 
Need help?

How to find maintenance mode?

71% helpful (33/47)

Maintenance or recovery mode is useful to reset your TalkTalk TV box, but you should only use this option after all other diagnostics have been completed.

If your TalkTalk TV box is stuck booting up after switching it on, or is failing to respond to the remote control or any manual button combinations, you should power off your TV box (via the button at the back of the TalkTalk TV box) and wait for a few minutes before switching it back on again.

When powered back on, if the box displays the same behaviour, you should follow the below steps:


  1. Turn the power on using the button at the back of the box
  2. Press the power button on the front of the box
  3. Very quickly, press and hold the + and - buttons on the front of the box together for 10-15 seconds
  4. You should see the start screen on your TV, followed by the Maintenance Mode screen
  5. Select one of the options from the list displayed. We recommend trying a ‘Factory Reset - Keep Recordings’ first
  6. If the ‘Factory Reset - Keep Recordings’ doesn’t work, then repeat steps 1 to 4 above and this time select ‘Factory Reset - Delete Recordings’.

If you’ve tried all of the above and the box still won’t get past the “Waking up” screen, then chat to us below and we’ll arrange for a replacement box to be sent to you.


  1. Turn the power on using the switch found on the back of your box
  2. Press and hold both the channel +/- buttons on the front of the box
  3. Press the Power button on the front of the box once while still holding both the channel +/- buttons for 10-15 seconds
  4. After displaying the start screen, the box should enter maintenance mode





Hi, I’m Mike did you find my article useful?

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088