We take your security very seriously, so if you ever receive an email claiming to be from us requesting any of this information, don't reply to it, don't follow any of the links and please report it to us straight away.
Phishing emails are scams that will try to trick you into giving out confidential information. They can be hard to spot because they are designed to look like emails from trustworthy sources. It's important to know what signs to look out for if you want to keep your information safe.
If in doubt, always contact the company via a trusted phone number. Don't call a contact number from the email if you're suspicious. We regularly review recent phishing emails sent to our customers.
What to look out for...
The email may contain a link to a website that looks genuine but isn't. You can usually tell if the link is going to direct you to a trustworthy website by hovering your mouse over the link. If the linked website address is different from the text displayed in the email, it is probably fraudulent and could link to a fake website.
(On an iPhone or iPad, tap and hold the link until a pop-up box appears with options. Tap the link URL at the top of the pop-up).
This is one of the most common signs of a malicious email. Companies will usually have their marketing emails reviewed before they're sent so if the email is full of spelling mistakes and poor grammar, it is most likely a scam.
"Congratulations! You've won!" Emails containing exclusive offers that are too good to be true are usually scams. An email congratulating you on a prize draw or competition you've won but never entered usually contain links to "claim your prize". These links will direct you to a fake website where you could be asked to give confidential information.
It's worth checking that the sender's email address matches who they say they are.
You should be wary of any email that asks you to give out personal or confidential information no matter how realistic it looks. A legitimate email shouldn't ask you for security details like pin numbers, passwords or account details.
Any email that doesn't use your name and addresses you as 'customer' is a warning sign for a phishing scam. Scammers usually send thousands of phishing emails at a time so keep an eye out for generic greetings.
As a general rule, any email with requests to send money should be considered a scam. Scammers might ask you for money to cover expenses or fees in return for a service.
You could receive an email to say 'your account will be closed' and scammers will try and make you panic and react quickly to send confidential information. These emails are usually made to look like they've been sent from your bank.
These phishing emails claim to be from government departments such as HMRC or law enforcement agencies and are created to scare and pressure you into giving out confidential information.
Have you received a phishing email?
You can report it directly to us. We have guides on how to report however phishing isn't the only way scammers can trick information out of you. It's important to stay alert and take the right steps to protect yourself.