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How to spot phishing emails

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We take your security very seriously, so if you ever receive an email claiming to be from us requesting any of this information, don't reply to it, don't follow any of the links and please report it to us straight away.

 

Phishing emails are scams that will try to trick you into giving out confidential information. They can be hard to spot because they are designed to look like emails from trustworthy sources. It's important to know what signs to look out for if you want to keep your information safe.

If in doubt, always contact the company via a trusted phone number. Don't call a contact number from the email if you're suspicious. We regularly review recent phishing emails sent to our customers. 

What to look out for...

The email may contain a link to a website that looks genuine but isn't. You can usually tell if the link is going to direct you to a trustworthy website by hovering your mouse over the link. If the linked website address is different from the text displayed in the email, it is probably fraudulent and could link to a fake website.

(On an iPhone or iPad, tap and hold the link until a pop-up box appears with options. Tap the link URL at the top of the pop-up).

 

This is one of the most common signs of a malicious email. Companies will usually have their marketing emails reviewed before they're sent so if the email is full of spelling mistakes and poor grammar, it is most likely a scam.

 

"Congratulations! You've won!" Emails containing exclusive offers that are too good to be true are usually scams. An email congratulating you on a prize draw or competition you've won but never entered usually contain links to "claim your prize". These links will direct you to a fake website where you could be asked to give confidential information.

 

It's worth checking that the sender's email address matches who they say they are.

 

You should be wary of any email that asks you to give out personal or confidential information no matter how realistic it looks. A legitimate email shouldn't ask you for security details like pin numbers, passwords or account details.

 

Any email that doesn't use your name and addresses you as 'customer' is a warning sign for a phishing scam. Scammers usually send thousands of phishing emails at a time so keep an eye out for generic greetings.

 

As a general rule, any email with requests to send money should be considered a scam. Scammers might ask you for money to cover expenses or fees in return for a service.

 

You could receive an email to say 'your account will be closed' and scammers will try and make you panic and react quickly to send confidential information. These emails are usually made to look like they've been sent from your bank.

 

These phishing emails claim to be from government departments such as HMRC or law enforcement agencies and are created to scare and pressure you into giving out confidential information.

 

 

Have you received a phishing email?

 You can report it directly to us. We have guides on how to report however phishing isn't the only way scammers can trick information out of you. It's important to stay alert and take the right steps to protect yourself.  

 

Why not take a look at our help articles for scam calls and spam emails?

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
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TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088