This is our guide to using CallSafe, which is our free security feature that helps to keep unwanted callers at bay. To learn more about this service take a look at About CallSafe. If you find you are experiencing an issue with the service, you may find it useful to take a look at Problems using CallSafe.
To switch CallSafe on, simply dial 1 4 7 2 from your TalkTalk landline, then press 1.
You can also switch it on in My Account:
To switch CallSafe off you'll have to do this in My Account, follow the steps below.
If you think you might want to switch it back on in future, please make note of your Blocked and Approved numbers.
Even with CallSafe off, you can block any unwanted callers using our free Last Caller Barring feature. However, the numbers on your CallSafe Blocked List will not be transferred over to Last Caller Barring, so please make sure you bar them again by dialling 1 4 2 5 8 from your landline.
When a caller is screened, you’ll hear a recording of their voice saying their name. CallSafe will then give you the following options:
Numbers you call frequently and numbers in your Calling Circle are automatically added to your Approved List.
Here's how to add a new number to your Approved List:
To remove a number from your Approved List in My Account:
Any numbers you were already blocking with Last Caller Barring are automatically added to your Blocked List.
To add a new number to your Blocked List:
To remove a number from your Blocked List in My Account:
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088