If you're having problems sending or receiving emails, select your problem from the list below to fix the issue. Remember, email is not always instant; it could take a little while for a message to be delivered.
Here are the most common reasons for being unable to send email:
If it's none of the above, try waiting a little while and sending again. Often this will fix the problem.
There's often a simple explanation for this. Firstly, check the following:
If the problem continues, it may be an issue with your account setup. Try setting it up again.
If you're getting an error message when you're using TalkTalk email in a mail client, please try the steps below:
If you're still having issues, you may have to contact the client-vendor for help
You'll know if your emails are being blocked by your recipient because they'll bounce back into your inbox with a Delivery Failure message. This will confirm why your mail can’t be sent.
It is possible that the person you are trying to email has an issue on their end and the problem is not with your service.
There are a few things you can do to work out what may be the issue.
If it's none of the above, try waiting a little while and sending again. Often this will fix the problem
If you get this message, the chances are you are trying to send to a large group of people so we suggest retrying with a smaller group.
If you have problems with an email client, try using webmail, this will tell you if the problem is with the client, or with our email service.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Manage your boosts and check the status of your service.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day.
If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088