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Joining TalkTalk

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Joining TalkTalk couldn't be easier. Just visit our website, choose your package and sign up online. We offer an 18-month contract on all our packages. For more information on our current packages and latest offers, see TalkTalk Packages.

When signing up our friendly web chat agents are here to help you with any questions about any of our products or services. If you prefer to join over the phone, please call us on 0808 108 0483.

Once you've joined, we'll aim to get everything up and running as soon as possible. The actual activation date will depend on whether we're using your existing line or installing a new one.

Existing line: Your activation date will be approximately 15 days after you placed your order. You'll receive your router in the post shortly before your services are due to be activated. You can check your activation date in your welcome pack or in My Account.

New Line Installations: Your activation date will depend on the date you have chosen for your engineer visit. You can check this in your welcome pack or in My Account.

If you’re with BT, EE, PlusNet or Sky for Broadband, you don’t need to contact your current provider as one of our agents will cancel your contract once you’ve placed your order with TalkTalk. If you currently have a Sky TV subscription that you wish to cancel you'll need to contact Sky directly.

If you’re switching from Virgin Media cable, you’ll need to cancel your services directly with them. To help avoid loss of service, it’s best to tell Virgin Media of your confirmed TalkTalk activation date. This is so they can cancel their service as close to your new TalkTalk activation date as possible.

 

If your address isn’t listed when you try to sign up with us, you need to visit the Royal Mail website to add or change your address details.

Your address will be added to the Post Office records within 7 days and then sent to Openreach to confirm whether they can provide a line to your home. After this, you’ll be able to sign up with us.

If you’ve moved into a new build property, you may need to get in touch with Openreach so they can update their records.

 

Of course. We offer a great-value new line installation service for just £50. An engineer will visit your home to install your new line, and we'll arrange a convenient date and time with you when you place your order.

The new line installation charge will be added to your first TalkTalk bill. For more information and to sign up, see our plans. When you've picked the right package for you, simply select New to TalkTalk, then click the link for 'Don't have a landline number?'. That will allow you to sign up without entering a phone number.

 

Usually, yes. We aim to make joining us as easy as possible, and in most cases, we can help you bring your number to TalkTalk. When you place your order we'll let you know if it's possible, and if we can't transfer your number, we'll give you a new one.

 

As part of our standard business policy, we carry out full credit checks on all TalkTalk Mobile orders. These are undertaken on our behalf by Equifax, an independent credit agency.

We do not have access to detailed information relating to your credit rating, so if you have any questions please call Equifax directly on 08344 335 0550 or visit Equifax.

Here are some typical reasons why a customer could fail a credit check:

  • There could be inconsistencies in the address details that we hold for you e.g. bank card address needs to match delivery address.
  • Poor payment history with other services or utility companies.
  • Other external factors like not being on the electoral register

 

tt_icon-pdf Please note that repeated attempts to apply for a TalkTalk Mobile within 30 days will continue to fail 

 

There are a number of credit reference agencies that can help with your ratings and could give an instant view of where complications maybe. The three main credit agencies in the UK are:

  • Experian - Offer a free trial of their Credit Expert service
  • Equifax - Offer a free trial of their Online credit report service
  • Noddle - Callcredit let you check your credit report completely free of charge with Noddle.

 

 

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