Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Making my landline ex-directory

No ratings

Making your number ex-directory means that it won’t appear in the phone book or the 118 directory service, which is a great way to avoid nuisance and cold calls. This is a free service, so making your number ex-directory won't add anything to your bill. 

Making your number ex-directory?

Follow the below steps to make your phone number ex-directory:

  1. Log in to My Account

  2. Click My Services from the toolbar at the top of your screen

  3. Select Manage home phone Boosts from the dropdown menu

  4. Click the box next to Ex-directory listing. You'll find this at the bottom of the list

  5. Click Update

If you change your mind and want to publish your number, you can simply change the setting to Regular directory listing.


How long will it take to activate?

It may take a little time for this to take effect. Making your number ex-directory will mean your number will be removed from all future issues of the phone book, though unfortunately, it can't remove it from anything that’s already been published.


Hi, I’m Simon did you find my article useful?

Looking for help ?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options