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Payment methods and paying your bill

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Last update:
‎13-07-2021 09:26 AM
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Setting up a Direct Debit is the most convenient way to pay your monthly bill. Your payments will be automatically taken from your account each month, so you don't have to worry about missing your payment due date. It's really easy to set up and manage a Direct Debit in My Account. Here's how to do it:

  1. Go to Manage payment method in My Account
  2. Select the button to update Direct Debit details
  3. Enter or amend your bank details and submit your changes

If the new Direct Debit details are in a different name to the one registered to your account, you can download and fill out our Direct Debit mandate, send it to us and we'll do the rest.


Once set up, all charges including packages and calls will be automatically taken from your account, normally within 7 days of your bill date. Please note that there will be a charge if the payment is refused by your bank. Your payment will be taken on or immediately after your payment due date which can be found on your bill or in My Account. 

We'll give you at least 3 working days' notice before we collect your payment after you've received your bill and if your payment date doesn't work for you, don't worry, you can always change your payment due date in My Account.

If you don't want to pay by Direct Debit, our recurring card payment option is a great alternative that allows you to make automatic credit or debit card payments each month. You can set up and manage your recurring card payment in My Account by following the steps below.

  1. Go to Manage payment method in My Account
  2. Choose Recurring card payment from the payment method options
  3. Select the Change payment method button
  4. Enter your card details and confirm your changes

 

The changes will take a few minutes to take effect and once complete you'll see a confirmation message telling you your payment method has been updated. You can save up to 5 different payment cards for your convenience. 

 

The easiest way to make a secure one-time payment is online through My Account.

  1. Go the the Bills and payments page in My Account
  2. Select Make a payment
  3. Enter your payment amount and Continue
  4. Fill in your card details and Submit your payment

Important: If you have a Direct Debit set up and you make any one-off payments within 3 working days of the Direct Debit due date, the Direct Debit payment will still be taken in addition to your one-off payment. We'll let you know if this applies to you in the first step of the online card payment process.

 

We also offer a range of alternative payment options which may be more convenient for you.

 

Payment method How to pay
Pay over the phone

Call our dedicated 24 hour payment line on 0345 172 0040. Be sure to have the following details to hand:

  • TalkTalk telephone number
  • TalkTalk account number
  • A valid debit or credit card
Bank transfer

If you're paying by bank transfer please enter your TalkTalk account number as the payment reference. You can find this in My Account and your latest bill.

Use the following bank details:

Account name - TalkTalk

Account number - 61299565

Sort code - 40-02-50

Pay by cash

To pay by cash you'll need to chat with us and request a key fob. We'll send 2 fobs and they'll arrive within 3 weeks. You can then use your key fobs to make payments:

  • Take your key fob to any Paypoint, Payzone or Post office
  • Give your key fob to the attendant who will scan your unique barcode
  • Pay your chosen amount and keep your receipt safe
  • Your account will be updated with your payment within 4 working days
Pay by cheque

Make your cheque payable to TalkTalk Telecom and write your TalkTalk account number or landline telephone number on the back of the cheque. Be sure to include the remittance slip at the bottom of your bill so we can process your payment correctly. Then send your cheque to the following address:

TalkTalk Group

PO Box 1522

Northampton

NN1 9HF 

 

Managing your household bills during these uncertain times can be difficult and we're here to help you find a solution. Take a look at payment support for information and advice around what to do if you're struggling to pay your bill.

 

 

Still need help?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options

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