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Priority Fault Repair

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Priority Fault Repair is a free service for customers who rely on their TalkTalk services for health and mobility reasons. If you're eligible, you'll get priority when you report a fault to us. The service is only available to you if your household includes someone at risk, or you have accessibility requirements such as:

  • Home Renal Dialysis Machine

  • Home Peritoneal Dialysis Machine

  • Artificial Ventilator

  • Unable to access the house unaided due to chronic long-term illness or disability


What the priority fault repair service doesn't cover

Unfortunately, we can't offer you the service if:

  • Your line is supplied by another service provider.

  • You live in warden-controlled, residential nursing, care home or similar type of property.

  • The service doesn't cover alarm monitoring stations, control rooms or other types of alarm lines or installations.

If you'd like to apply for this service please contact us. If you would like more information about other Accessibility features and services, take a look at our Accessibility Hub.


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To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088