Priority Fault Repair is a free service for customers who rely on their TalkTalk services for health and mobility reasons. If you're eligible, you'll get priority when you report a fault to us. The service is only available to you if your household includes someone at risk, or you have accessibility requirements such as:
Home Renal Dialysis Machine
Home Peritoneal Dialysis Machine
Unable to access the house unaided due to chronic long-term illness or disability
Unfortunately, we can't offer you the service if:
Your line is supplied by another service provider.
You live in warden-controlled, residential nursing, care home or similar type of property.
The service doesn't cover alarm monitoring stations, control rooms or other types of alarm lines or installations.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
08:00 - 22:00
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088