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Priority Fault Repair

Priority Fault Repair is a free service for customers who rely on their TalkTalk Broadband and Telephone services for health and mobility reasons. If you're eligible, you'll get priority when you report a fault to us. The service is only available to you if your household includes someone at risk, or if you have accessibility requirements, such as:

  • Home Renal Dialysis Machine
  • Home Peritoneal Dialysis Machine
  • Artificial Ventilator
  • Unable to access the house unaided due to chronic long-term illness or disability


What the priority fault repair service doesn't cover

Unfortunately, we can't offer you the service if:

  • Your line is supplied by another service provider
  • You live in warden-controlled, residential nursing, care home, or similar type of property
  • The service doesn't cover alarm monitoring stations, control rooms, or other types of alarm lines or installations

How do I report a phone or broadband fault?

If you'd like to apply for this service please contact us. If you would like more information about other Accessibility features and services, take a look at our Accessibility Hub.