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Priority Fault Repair

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Priority Fault Repair is a free service for customers who rely on their TalkTalk services for health and mobility reasons. If you're eligible, you'll get priority when you report a fault to us. The service is only available to you if your household includes someone at risk, or you have accessibility requirements such as:

  • Home Renal Dialysis Machine
  • Home Peritoneal Dialysis Machine
  • Artificial Ventilator
  • Unable to access the house unaided due to chronic long-term illness or disability


What the priority fault repair service doesn't cover

Unfortunately, we can't offer you the service if:

  • Your line is supplied by another service provider
  • You live in warden-controlled, residential nursing, care home or similar type of property
  • The service doesn't cover alarm monitoring stations, control rooms or other types of alarm lines or installations

If you'd like to apply for this service please contact us. If you would like more information about other Accessibility features and services, take a look at our Accessibility Hub.


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