We understand that having problems with your login details can be really frustrating, but don’t worry. There are steps you can take to recover them and get access to your services again.
Finding your webmail details is simple; you can find everything in one place in My Account.
However, do bear in mind that this service will only work if you have a talktalk.net email address and if you've set up password recovery details for your email account.
At the moment, you can only reset your My Account logins if you know your username and you’ve set up password recovery details. We know this isn’t helpful for some of our customers, and we’re working hard to improve this process.
If you do have access to webmail and My Account- we recommend that you set up your recovery details as soon as possible. The best way to do this is by creating another email address. It's really easy to do and means that we can send you a new password safely and securely if needed. Find full instructions on how to do this in Recovery details for your TalkTalk mail.
If you can’t access My Account or haven't set up password recovery details, please contact us so we can find your details for you.
If you have been recently migrated and you're experiencing either of these issues then see below for a fix;
It might be because since you've been upgraded to the new TalkTalk Mail, you now need to log into your mailbox using your main email address and not an alias (this is a secondary address that you would have set up).
To fix the issue:
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
New: See how your connection is performing.
08:00 - 22:00
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088