Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Rev up your Wi-Fi speed

100% helpful (1/1)

Our Wi-Fi Hub is packed with the latest tech; so it should work perfectly. Still, there are lots of things that can slow your Wi-Fi down. Here are a few things you can do to get the best connection throughout your home.


Step 1 - Get closer to your Wi-Fi Hub

When you’re browsing the web on your computer, phone or tablet, it’s best to be in the same room as your Wi-Fi Hub if you can. The further away you are, the further your Wi-Fi signal has to travel which can slow you down. If you find you have Wi-Fi weak spots in certain rooms, you should think about getting a Wi-Fi Extender Kit to boost your signal.


Step 2 - Be mindful of your bandwidth 

If lots of people are online at the same time, or you’re using the Internet for heavy tasks like gaming, video streaming or file sharing, your connection will probably feel slower. Your devices can even use up bandwidth without you knowing, by doing software updates, running apps in the background and backing up your data to the cloud. If you feel like your Wi-Fi isn’t keeping up, try taking a few devices offline to free up your connection.


Step 3 - Choose your frequency

Your Wi-Fi Hub automatically chooses a wireless frequency to broadcast on every time you connect to Wi-Fi:

  • 2.4GHz - this frequency gives you standard speeds but a good range, so you'll get a good signal even when you're not close to your Wi-Fi Hub.
  • 5GHz - this frequency gives you the best possible speeds but a shorter range, so you may lose signal when further away from your Wi-Fi Hub.

You can choose which frequency to connect to by giving each one its own wireless network name (SSID). This way, you can connect different devices to different frequencies or always connect to the fastest frequency if you want. Here's how to do it:

  1. Open your browser and type in to go to the router admin page.
  2. Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub.
  3. On the Dashboard page, click the See Wi-Fi settings button.
  4. Now click Manage advanced settings.
  5. Click on the blue cog icon in the Wi-Fi 2.4GHz section.
  6. Type a new network name into the SSID text box.
  7. Click the Apply button.
  8. On the change confirmation box, click the Continue button.
  9. To change the SSID for 5GHz too, simply follow the steps above but click the blue cog icon in the Wi-Fi 5GHz section instead.

Now when you connect your devices to Wi-Fi, you'll be able to differentiate between the 2.4Ghz and 5Ghz frequencies using their wireless network names.


Step 4 - Position your router properly

Some common household objects can interfere with your Wi-Fi connection, so you should try to position your Wi-Fi Hub away from these if you can:

  • Electrical appliances – they often transmit their own signals that can interfere with your Wi-Fi.
  • Bluetooth devices – they operate on the same Wi-Fi frequency as your broadband, which can cause signal problems.
  • Mirrors – they actually reflect Wi-Fi signals, stopping them from passing through walls and reflecting them back into the room.
  • Anything containing large amounts of water – things like fish tanks and boilers can absorb Wi-Fi signals like a sponge.
  • Large metal objects – radiators, for instance, will have the same effect on your Wi-Fi as mirrors.


Step 5 - Protect yourself

Viruses and spyware can also slow you down. Spyware consumes your device’s resources, whilst viruses eat up your connection by performing repetitive tasks - like sending countless emails to spread itself - leaving little computing power for much else. You should install good security software, like our Supersafe Boost, that will protect your devices and keep everything running smoothly.


Step 6 - Device limitations

When a device gets older, it might struggle to run modern software and apps. This means that any task it performs will feel slow – regardless of your broadband speed. If your connection is slow on a particularly old device, it might be time for an upgrade.

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day.

If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088