Our Wi-Fi Hub is packed with the latest tech; so it should work perfectly. Still, there are lots of things that can slow your Wi-Fi down. Here are a few things you can do to get the best connection throughout your home.
When you’re browsing the web on your computer, phone or tablet, it’s best to be in the same room as your Wi-Fi Hub if you can. The further away you are, the further your Wi-Fi signal has to travel which can slow you down. If you find you have Wi-Fi weak spots in certain rooms, you should think about getting a Wi-Fi Extender Kit to boost your signal.
If lots of people are online at the same time, or you’re using the Internet for heavy tasks like gaming, video streaming or file sharing, your connection will probably feel slower. Your devices can even use up bandwidth without you knowing, by doing software updates, running apps in the background and backing up your data to the cloud. If you feel like your Wi-Fi isn’t keeping up, try taking a few devices offline to free up your connection.
Your Wi-Fi Hub automatically chooses a wireless frequency to broadcast on every time you connect to Wi-Fi:
You can choose which frequency to connect to by giving each one its own wireless network name (SSID). This way, you can connect different devices to different frequencies or always connect to the fastest frequency if you want. Here's how to do it:
Now when you connect your devices to Wi-Fi, you'll be able to differentiate between the 2.4Ghz and 5Ghz frequencies using their wireless network names.
Some common household objects can interfere with your Wi-Fi connection, so you should try to position your Wi-Fi Hub away from these if you can:
Viruses and spyware can also slow you down. Spyware consumes your device’s resources, whilst viruses eat up your connection by performing repetitive tasks - like sending countless emails to spread itself - leaving little computing power for much else. You should install good security software, like our Supersafe Boost, that will protect your devices and keep everything running smoothly.
When a device gets older, it might struggle to run modern software and apps. This means that any task it performs will feel slow – regardless of your broadband speed. If your connection is slow on a particularly old device, it might be time for an upgrade.
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