Here's our simple guide to help you set up or reinstall your TalkTalk Super Router.
If you've got a Wi-Fi Hub please see our guide for setting up your W-Fi Hub.
Your master socket is the main phone socket in your home - it’s usually larger than a normal phone socket and often has a horizontal line in the middle. There are two types of master socket:
Standard master sockets have one port on the front, which means you need a microfilter to connect your phone or router. You'll also need to use microfilters in every other socket you're using in your home.
Pre-filtered master sockets have two ports on the front, which means your line is already split between your phone and broadband connection. You can plug your phone and router straight into a pre-filtered master socket without using any microfilters.
The way you set your router up depends on which master socket you have. Choose yours from the options below.
To use a wired connection, simply plug the Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Super Router.
The lights on the front of your Super Router will change colour depending on the status of your connection.
|Internet||Green||You're connected to broadband.|
Your router isn't getting a connection. Your connection may have timed out or we might be updating your router's software. Please wait a few minutes and then try rebooting your router.
|Broadband||Green||You're connected to broadband.|
|Blinking or red||
Your router isn't getting a connection. Make sure your router is set up correctly and if you're using microfilters, ensure you've plugged one into every socket you're using in your home.
|Power||Green||Your router is switched on.|
|Red or off||
Your router isn't receiving any power. Please check the following:
|Wireless||Blinking||You're connected to Wi-Fi or WPS.|
|Ethernet||Blinking||You're using a wired connection.|
|TV||Green||You're using TalkTalk TV.|
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
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To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature
TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
Make sure you have your account details to hand when you call.
Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088