To get your Full Fibre service up and running, your Wi-Fi Hub needs to be connected to your Fibre Connection Box (the engineer will call this the Optical Network Terminator or ONT). If you have an engineer coming they'll do this for you. However, if you've chosen to set this up yourself, simply select your Fibre Connection Box below to get started or download our digital setup guide.
Select your Fibre Connection Box
Select the Fibre Connection Box that's installed in your home to see how to connect it to your Wi-Fi Hub.
Using a wired connection
To use a wired connection, plug an Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Wi-Fi Hub.
The light on the front of your Wi-Fi Hub will change colour depending on the status of your connection.
- Blinking amber – Your Wi-Fi Hub is starting up
- Blinking amber and white – Your Wi-Fi Hub is connecting to the Internet
- Solid white – You’re connected to the Internet
- Solid amber – Your Wi-Fi Hub is verifying your connection. If the light stays solid amber for more than 15 minutes, please contact us
The lights on your Fibre Connection Box let you know when everything's working as it should be. They'll also tell you what's wrong if you're having problems with your connection. Take a look at our Fibre Connection Box lights guide for more information about what the different light combinations mean.
Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, just press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:
- Follow the instructions that came with your device about connecting using WPS
- Press the WPS button on the back of your Wi-Fi Hub until the light on the front of your Wi-Fi Hub starts flashing amber
- When your device has connected to your Wi-Fi Hub, the light will turn solid white
- If the connection fails, the light will flash amber again before returning to solid white
- Wait until the light turns solid white and then try to connect again
If you've contacted us about a concern with your router, one of our team might have asked you to reset it. If you've not done this before, our video below will walk you through the necessary steps.
You might also be asked to turn the router on and off. If that's the case, our video below will walk you through the necessary steps.
Having trouble connecting?
Need a hand with getting set up? Our UK-based team will be happy to help. Chat with us today.
What is a Fibre Connection Box?
Your Fibre Connection Box is where the fibre comes into your home. It may already be installed and fixed to a wall somewhere in your property, or if you have an engineer coming they'll install it for you.
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Setting up with a white Fibre Connection Box
Here's how to get set up if you have a white Fibre Connection Box.
- Plug the Fibre Connection Box power cable into POWER port on the bottom of the Fibre Connection Box and into the wall socket, then switch it on
- The POWER and PON light on the Fibre Connection Box will turn solid green
- Now plug the power cable into your Wi-Fi Hub and wall socket
- Push the power button on the back of the Wi-Fi Hub to switch it on
- Plug one end of the Ethernet cable into PORT 1 on the bottom of the Fibre Connection Box
- Plug the other end into the red WAN port on the back of your Wi-Fi Hub
- The PORT 1 light on the Fibre Connection Box will turn solid green
- The light on the front of your Wi-Fi Hub will turn solid white when it's on and connected. If the light is white and flashing, then it is still trying to connect. Allow up to five minutes for the light to change to solid white.
Setting up with a black Fibre Connection Box
Here's how to connect your Wi-Fi Hub to your black Fibre Connection Box:
- Plug the Fibre Connection Box power cable into the black port on the bottom of the Fibre Connection Box and into the wall socket, then switch it on
- The POWER light on the Fibre Connection Box will turn solid green
- Now plug the power cable into your Wi-Fi Hub and wall socket
- Push the power button on the back of your Wi-Fi Hub to switch it on
- Plug one end of the Ethernet cable into the yellow Ethernet port on the bottom of the Fibre Connection Box
- Plug the other end into the red WAN port on the back of your Wi-Fi Hub
- The POWER, BROADBAND and SERVICE light on the Fibre Connection Box will turn solid green
- The light on the front of your Wi-Fi Hub will turn white when it's on and connected
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