Setting up email on an iOS device

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Before getting started, it's a good idea to test your username and password in webmail, to make sure they're correct. Use the forgotten password link on the website to reset your password if you're having any issues logging in. It's recommended that you have the latest OS version on your device, the below steps are for devices with Mac Mail.

Before changing your settings, we recommend that you back up your email data files on your device. For more information on how to do this check your software/app provider for instructions. Our recommendation is to use IMAP rather than POP3 settings, as this will ensure a copy of your emails is retained on our Mail server, as well as on your local device.

Check your Settings

Check out our steps on how to confirm if your email settings are correct .

Check settings

adding mail account

Here are ste steps to add your mail account to your device  for the first time.

Add  mail account

If you’re still having trouble setting up your email, then for more detailed help and troubleshooting head over to the Apple site

OLDER DEVICE/IOS?

Is your device using an older version of iOS and unable to update to latest version. Check out our email setup instructions for older versions of iOS, here's some steps to check which version your device has:

1. Open Settings
2. Select General
3. Select About and look for Software Version
   

iOS 11,12

ADDING A NEW ACCOUNT

1. Open Settings
2. Select Passwords &  Accounts 
3. Select Add Account
4. Select Other
5. Add Mail Account
6. On this page you need to complete the following sections:
   Name  - Your name needs to go in here
   Email  - Enter your email address
   Password  - This is your email password
7. You will see the IMAP summary page, Select Save

 

CHECKING THE SETTINGS OF AN EXISTING ACCOUNT

1. Open Settings 
2. Select Passwords & Accounts
3. Select your email address
4. Verify the Incoming Mail Server;
   Host Name - mail.talktalk.net
   User Name  - This is your email address
   Password - This is your email password
   

   If you make any changes, select Done then continue to step 5

5. Verify the Outgoing Mail Server settings;
   Select Outgoing Mail Server section, then SMTP, then Primary Server  which is most likely called smtp.talktalk.net
   Host Name - smtp.talktalk.net
   User Name  - This is your email address
   Password - This is your email password
   Authentication - Password
   Server Port - 587
6. Select Done

iOS 10

ADDING A NEW ACCOUNT

1. Select Settings
2. Select Mail
3. Select Accounts
4. Select Add Account
5. Select Other
6. Select Add Mail Account
7. Enter your account details
   Name - Your name needs to go in here
   Email - Enter your email address
   Password - This is your email password
   Description - A name for the account on your device
8. Select IMAP then enter the following server settings;
   Verify the Incoming Mail Server settings;
   Host Name - mail.talktalk.net
   User Name - This is your email address
   Password - This is your email password
   Verify the Outgoing Mail Server settings;
   Host Name - smtp.talktalk.net
   Username  - This is your email address
   Password - This is your email password
9. Select Save

CHECKING THE SETTINGS OF AN EXISTING ACCOUNT

1. Select Settings 
2. Select Mail 
3. Select your email address
   Verify the Incoming Mail Server settings;
   Host Name - mail.talktalk.net
   User Name  - This is your email address
   Password - This is your email password
   

   If you make any changes, select Done then continue to next step

4. Verify the Outgoing Mail Server settings;

   Select Outgoing Mail Server then select SMTP then the name of the Primary Server which is most likely marked smtp.talktalk.net
   Host Name - smtp.talktalk.net
   User Name  - This is your email address
   Password - This is your email password
   Authentication - Password
   Server Port - 587
5. Select Done

iOS 7,8,9

ADDING A NEW ACCOUNT

1. Select Settings
2. Select Mail, Contacts, Calendars
3. Select Add Account
4. Select Other
5. Select Add Mail Account
6. Enter your account details
   Name - Your name needs to go in here
   Email - Enter your email address
   Password - This is your email password
   Description - A name for the account on your device
7. Select Next
8. Select IMAP then enter the following server settings;
   Incoming Mail Server
   Host Name - mail.talktalk.net
   User Name - This is your email address
   Password - This is your email password
   Outgoing Mail Server
   Host Name - smtp.talktalk.net
   User Name  - This is your email address
   Password - This is your email password
9. Select Save

CHECKING THE SETTINGS OF AN EXISTING ACCOUNT

1. Open Settings
2. Select Mail, Contacts, Calendars
3. Select your email address
4. Verify the Incoming Mail Server
   Host Name - smtp.talktalk.net
   User Name  - This is your email address
   Password - This is your email password
   

   If you make any changes, select Done then continue to next step

5. Verify the Outgoing Mail Server settings
   Select Outgoing Mail Server, then select SMTP, then Primary Server which is most likely marked smtp.talktalk.net
   Host Name - smtp.talktalk.net
   User Name  - This is your email address
   Password - This is your email password
   Authentication - Password
   Server Port - 587
6. Select Done 

Add mail account

1. Open Settings
2. Select Mail
3. Select Accounts 
4. Select Add Account
5. Select Other
6. Add Mail Account
7. On this page you need to complete the following sections:
   Name - Enter your name
   Email - Enter your email address
   Password - This is your email password
8. You'll see the IMAP summary page, tap Save
9. From the accounts page select the Talktalk email account
10. Select Account from the IMAP list, this should show your new address
11. We need you to update your Incoming Mail Server settings, to do this select Advanced
12. Go to the Incoming Settings entries section 
    Use SSL - set this to ON (green) - this can be done by sliding the button to the right, this should set the Server Port value to 993
    Note - if the server port is not set to 993, select that field  and change to 993
13. Select Account, this should take you back to the Account page for your talktalk email address
14. Select Done, this will save your new Mail settings. Note if your changes fail to save then go back to step 10
15. Changes are complete you can close settings

Check settings

1. Open Settings
2. Select Mail
3. Select Accounts
4. Select your email address 
5. Select Account again
6. To verify your  Outgoing  Mail Server Settings
   Select SMTP
   Select Primary server, this should be smtp.talktalk.net
7. Your settings should be;
   Host Name - smtp.talktalk.net
   Username - your full email address
   Use SSL is set to ON (green) - slide the bar to right if not green
   Server port is 587 - to change select the field and edit the number to 587
   Once complete select Done, this will verify your settings if changed
8. Then select Account
9. To verify your  Incoming Mail Server settings, Select Advanced
10. Your settings should be;
    SSL should be set to ON (green) - slide the bar to the right if not green
    Server port is 993 - to change, select the field and edit the number to 993
11. Once completed Select Account 
12. Select Done, this will verify your settings, if correct you will see blue ticks alongside your new settings

APPLE SUPPORT

Head over to Apple's support site  for more detailed help and troubleshooting with your device

Apple Support

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