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Severe weather across the UK

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There has been widespread disruption across the UK over the past week as a result of Storm Ciara and this weekend with storm Dennis. The worst affected areas have seen heavy rainfall and gusts of over 90 mph causing the evacuation of homes, widespread damage, power outages, major disruption to travel and the cancellation of sporting fixtures. The Met Office has issued over 200 flood warnings across the UK.

Severe weather can damage the UK's broadband network in a number of ways. Strong winds can cause telegraph poles to snap or blow over and flooding can damage the electrical equipment in green cabinets and telephone exchanges.


Affected areas

Openreach have confirmed the following areas are currently affected by the severe weather, customers in these areas may experience a delay with faults getting resolved:

  • Belfast (Northern Ireland)
  • Devon and Cornwall
  • Lancs & Merseyside
  • Oxford & Severnside
  • Somerset
  • West Yorkshire


See below for examples of how severe weather has previously damaged equipment in the Openreach network and lead to a loss of service:


If your services have been affected as a result of the weather, please rest assured that we're working to investigate any faults as quickly as possible. Openreach engineers are currently extremely busy with the increased number of faults across their network and are working hard in challenging conditions to reconnect homes that are without service. As always during these situations, safety is their top concern and they are prioritising damage to poles and wires in order to protect the public.


Broken telegraph pole

This telegraph pole has been snapped by strong winds.



Damaged green cabinet

This green cabinet has been blown over by strong winds.



Damaged cable network

Heavy rainfall causes flooding which in turn can damage the cabling network that runs underground.




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