cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Severe weather across the UK

No ratings

There has been widespread disruption across the UK over the past week as a result of Storm Ciara and this weekend with storm Dennis. The worst affected areas have seen heavy rainfall and gusts of over 90 mph causing the evacuation of homes, widespread damage, power outages, major disruption to travel and the cancellation of sporting fixtures. The Met Office has issued over 200 flood warnings across the UK.

Severe weather can damage the UK's broadband network in a number of ways. Strong winds can cause telegraph poles to snap or blow over and flooding can damage the electrical equipment in green cabinets and telephone exchanges.

 

Affected areas

Openreach have confirmed the following areas are currently affected by the severe weather, customers in these areas may experience a delay with faults getting resolved:

  • Belfast (Northern Ireland)
  • Devon and Cornwall
  • Lancs & Merseyside
  • Oxford & Severnside
  • Somerset
  • West Yorkshire

 

See below for examples of how severe weather has previously damaged equipment in the Openreach network and lead to a loss of service:

 

If your services have been affected as a result of the weather, please rest assured that we're working to investigate any faults as quickly as possible. Openreach engineers are currently extremely busy with the increased number of faults across their network and are working hard in challenging conditions to reconnect homes that are without service. As always during these situations, safety is their top concern and they are prioritising damage to poles and wires in order to protect the public.

 

Broken telegraph pole

This telegraph pole has been snapped by strong winds.

 

Lightning_damage_pic3.jpg

Damaged green cabinet

This green cabinet has been blown over by strong winds.

 

blownoverdp.png

Damaged cable network

Heavy rainfall causes flooding which in turn can damage the cabling network that runs underground.

 

Lightning_damage_pic4.jpg

 

Mike
Hi, I’m Mike did you find my article useful?

Need to speak to our team?

Our experts are here to help, select one of the following contact options:

To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.

- Your full name
- Your TalkTalk Phone or mobile number
- Your Signature

TalkTalk Correspondence Dept
PO Box 675
Salford
M5 0NL

All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.

Call us for free on: 0345 172 0088

Make sure you have your account details to hand when you call.

Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088