TV cables guide

[#1]

When you receive your TalkTalk TV service, we'll provide you with all the cables you need to get your TV service up and running. 

If you've been experiencing problems with your TalkTalk TV service, the cause might be something as simple as a loose connection. Make sure all the cables and leads connected to your TalkTalk TV Box are secure and set up correctly.

Before you check your connections, please turn off the power supply then follow the below:

Step 1: Aerial cable

Your Freeview channels are delivered through your aerial, so if you've been experiencing problems while watching Freeview, the problem might well be with your aerial. Make sure your aerial cable is connected securely to both the aerial socket at the wall and to your TalkTalk TV box.

For best results, we recommend you connect your TalkTalk TV box to your main, rooftop aerial rather than a portable or indoor aerial. Find out more about TalkTalk TV and aerials.

Step 2: Ethernet cable (if applicable)

If you've been experiencing interruptions when watching programmes On Demand or while watching NOW, Netflix or Amazon Prime Video, then there might be a problem with the connection to your router. All this content is delivered to your TalkTalk TV Box via the internet.

Make sure your Ethernet cable is securely connected to both the LAN connection port on your router and to the back of your TalkTalk TV Box. Also, ensure the Internet light on your router is on.

If you’re using Network Connectors on a TalkTalk TV & Plus Box, you should also check these cables.

Step 3: HDMI or SCART lead

Your HDMI or SCART leads (if applicable) are what carry the image and sound signals from your TalkTalk TV box to your TV, so simply making sure they're secure could help with sound or picture quality issues. Whichever lead you are using, make sure one end is connected securely to the back of your TalkTalk TV box and the other end to your TV.

For the best TV experience, we recommend you use the HDMI cable provided so you can enjoy programmes and films broadcast in High Definition. 

You'll even notice the benefits when watching Standard Definition channels, receiving a superior picture and sound quality through your HDMI lead. Remember you'll need an HD-Ready TV to watch programmes and films in High Definition.

If your TalkTalk TV box supports SCART, refrain from having both HDMI and a SCART cables plugged in simultaneously. Sometimes your TV may switch from HDMI to SCART presenting a lower picture quality.

If you're using a SCART lead, you'll still be able to receive Freeview and On Demand channels. However, you won't be able to watch them in High Definition or have access to HD channels.

Step 4: TalkTalk TV Box power lead

If you've been experiencing problems when switching on your TalkTalk TV box, or with your box cutting out, make sure the power cable is secure. You should also make sure it’s turned on both at the mains and using the power button on the box.